TRAVELER EXPERIENCE

Your travelers can offer valuable feedback on your program, so we give them the tools to be heard. And not only do we give you guidance to take action on these insights, we use the feedback to drive our own improvements and innovations. We get you better buy-in, higher compliance and build happy travelers. This all adds up to something we already knew…travel programs matter. Knowing what your travelers want is key to recruitment, retention and productivity.

79 percent of business travelers report that the experience they have during business travel affects their job satisfaction. Among millennials, that number jumps to 88 percent.

Potential employees look for a travel policy when considering a new employer, with 59 percent of respondents reporting that a company’s travel policy influences employment decisions.

Among companies reporting a 90 percent compliance rate with air travel, 93 percent of travelers said they were satisfied or very satisfied with their travel programs.

According to research by the Global Business Travel Association.

“Everything we do at Fox, from our processes, customer service training and even the technology we create holds the traveler experience at its core,” said Fox Director of Customer Experience Mia Beltran. “We work closely with our travel managers to identify how a potential traveler is feeling each step of the way, from the excitement of getting on a plane to the anxiety of being away from home. This helps an organization a create custom travel program based on their travelers needs.”

Case Study

By using the latest customer data, Fox can stay ahead in the ever-changing industry that is travel. Fox’s focus on the needs of the customer was featured in this case study from our NPS survey partner Listen360.

If your Travel Management Company isn’t providing you with traveler feedback, secondary research from respected organizations like Global Business Travel Association and Business Travel News can help travel managers get a feel for traveler need. Most helpful will be to find out for yourself what’s important to your travelers. That doesn’t necessarily mean a massive survey — you can learn a lot by going out and talking to your travelers.

“Simply asking traveler opinion on the best and worst aspects of travel can be very insightful in building a travel program that supports travelers and your organizational goals,” shares Beltran. “If we get better in tune with what our travelers want—really understanding the traveler and their needs—it can contribute to a travel policy that helps travelers be more productive and keep them on the job longer.”