Tracy Murgas

Tracy Murgas is a dedicated travel industry leader with 30 years of experience in operations, business operations, and client solutions. As Vice President of Business Operations and Client Solutions, Tracy is known for building strong, trusted relationships with clients and taking a consultative approach to understanding their goals, priorities, and the unique needs of their travel programs.

Driven by results and fueled by a passion for service, Tracy focuses on creating travel programs that not only meet client objectives but also support long-term client satisfaction and retention. During her 30 years in operations, she also oversaw a travel technology team that brought meaningful enhancements to mid-office solutions.  She also leveraged AI to enhance the role of travel consultants, improve workflow efficiency, and help teams deliver more informed, responsive, and meaningful support throughout the travel experience.

With a strong understanding of the financial impacts on travel operations, Tracy helps organizations balance client expectations, operational performance, and cost-effectiveness. She is also committed to developing achievable KPIs and practical performance strategies that empower her teams, create accountability, and inspire continued growth. Tracy’s leadership is grounded in collaboration, innovation, and a genuine desire to help clients, consultants, and teams succeed.