Manager - Vacation Travel Sales Office, Manitowoc, WI

Fox World Travel is seeking a new Manager in our Vacation Travel Sales Office in Manitowoc, WI. If you have experience leading a team of Vacation Travel Sales professionals, this could be the perfect opportunity for you to Soar with us! This hands-on, selling leader is responsible to provide positive and supportive front line leadership including developing and maintaining a professional sales office capable of fulfilling the mission of Fox World Travel. 

This leader will work side by side to achieve and guide the existing team to exceed customer expectations beyond expected levels of performance related to: telephone, quality, destination subject matter expertise, and productivity by providing value added solutions. The Manager will actively provide clients with expert travel consultation including: building and maintaining new travel clientele, answering customer inquiries, selling travel products and tour packages, remaining adept to sales techniques, and industry trends. This role will oversee all aspects of the sales office operations including staffing, planning, performance, quality management, policies and procedures. 

A day in the life of this Leader might include:

  • Providing clear direction, resources, and support to ensure the team has the platform to achieve their goals, whether developmental or role critical, by ensuring ongoing honest feedback (both positive and improvement related).

  • Maintain and integrate, when applicable, trends and new initiatives within the travel industry.

  • Provide guidance and training amongst the office sales force as related to industry knowledge (including supplier rules and regulations).

  • Ensure that internal expertise is utilized (‘knowledge management’) with a focus on peer to peer, rather than always top down coaching, to best support team development.

  • Remain adept at selling techniques and knowledgeable while actively selling travel products and tour packages.

  • Direct accountability to effectively lead the sales office team including: scheduling, performance management, providing motivation and development feedback, and disciplinary action. 

This might be the job for you if you have:

  • At least 3 years of successful vacation travel sales experience with increasing levels of responsibility including demonstrated ability to lead and coach with prior supervision experience.

  • A high level knowledge based of travel agency operations and procedures across the travel industry, fares and markets.

  • Strong interpersonal skills and problem solving ability.

  • Understanding of the sales and marketing process; business acumen.

  • Ability to supervise and work effectively in a team environment.

  • Flexibility to manage multiple competing priorities in an ever changing work environment.

  • Possess effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.

Here’s what Fox World Travel has to Offer You:

Fast-paced, flexible and willing to Find-A-Way. As one of Wisconsin’s largest travel companies and one of the elite “Top 20” in the US, we have experienced rapid growth the last several years. So much in fact, Inc. Magazine has named us one of the 5000 Fastest Growing Private Companies in America, 4 years in a row! This has allowed Fox World Travel to become large enough to offer competitive salaries and benefits, yet small enough to know each employee by name. Paid vacation, travel benefits, medical, dental, vision, disability, life insurance, tuition reimbursement and a robust 401K plan are all part of our total rewards package. We are committed to employee development and try to fill most of our positions from within, which means you'll have room to grow and advance your career. 

If you fit the description AND meet the qualifications above, please don’t hesitate to submit your resume along with a cover letter sharing why you would be a good fit for this position to: [email protected]

Equal Opportunity Employer

Please email your cover letter and resume (in MS Word format, please) to: Human Resources Department or mail cover letter and resume to:

Fox World Travel, Inc.
Attn: Manager, Human Resources
P.O. Box 2386
Oshkosh, WI 54903-2386

Qualified applicants will then be contacted as suitable positions become available. Thank you!

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