Domestic Reservations Team Manager
Fox is currently looking for a positive and supportive leader to develop and maintain a professional team capable of fulfilling the mission of Fox World Travel. This individual will lead associates to achieve the highest level of customer service expectations, revenue growth and profitability. This is a hands-on role requiring experience in handling of VIP clients.
A day in the life of the Domestic Reservations Team Manager at Fox may include:
- Ensuring members of the team are provided a platform to achieve their goals—whether developmental or role critical—by providing ongoing honest positive and improvement related feedback.
Recommending solutions or escalating service issues when identified in a timely manner for support.
Developing associates toward achieving their professional goals and offering consistent constructive feedback through monthly one-on-one meetings, and annual reviews.
Positively supporting and using new technology that has been rolled out to associates and continue to use these processes to provide support to team members.
Can manage multiple competing priorities, while demonstrating ability to remain flexible in a changing work environment
Are highly experienced in all facets of a business travel center to include, support functions and, domestic and international reservations; thorough understanding of front-, mid- and back-office functions
Can communicate with confidence and create a credible impression
Possess effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly
Are self-motivated; demonstrate initiative with a strong commitment to personal goals, objectives and work ethic
We’d Love It If You Also Have:
Organizational and planning skills
Strong conflict management skills
Problem-analysis and problems-solving skills
Highly adaptive, change management and coaching skills
Fast-paced, flexible and willing to find-a-way work environment. As one of Wisconsin’s largest travel companies and one of the elite “Top 20” in the US, we have experienced rapid growth in recent years. So much in fact, Inc. Magazine has named us one of the 5000 Fastest Growing Private Companies in America, 5 years in a row! This allows Fox World Travel to offer competitive salaries and benefits, while maintaining a special small company feel. We are committed to employee development and try to fill most of our positions from within, which means you'll have room to grow and advance your career.
If you like the sound of what it means to be a Fox World Travel team member and you meet the qualifications above, please submit your resume along with a brief explanation about why you would be a good fit for this position.
Please email your cover letter and resume (in MS Word format, please) to: Human Resources Department or mail cover letter and resume to:
Fox World Travel, Inc.
Attn: Talent Acquisition Consultant
P.O. Box 2386
Oshkosh, WI 54903-2386
Qualified applicants will then be contacted as suitable positions become available. Thank you!View other career opportunities