Senior IT Support Specialist

Fox is currently looking for an accessible and responsive leader to serve as a senior resource for IT support staff.

This individual will serve as a senior resource for the IT Help Desk, manage Help Desk requests, provide work direction and train IT support team members, while providing high quality front-line computer technical support to internal users—on premises and remote. 

Essential Duties and Responsibilities

A day in the life of the Senior IT Support Specialist at Fox may include:

  • Engaging in the deployment—imaging, staging and installation—monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and other equipment.

  • Recommending solutions or escalating service issues when identified in a timely manner for support.

  • Identifying, troubleshooting, resolving and documenting user and system issues via help desk system.

  • Participating in team on-call, after-hours support rotation.

This Might be the Job for You If You: 
  • Have strong knowledge of current applications/trends, personal computers and a demonstrated proficiency in basic Microsoft Office programs—Word, Excel, PowerPoint.

  • Have experience with Basic Active Directory and Exchange Administration:  user and mailbox creation; creation and administration of Distribution and Security Groups.

  • Have excellent working knowledge of all components of IT infrastructure, including desktops, servers, routers, and wireless devices.

  • Have familiarity with Service Desk Ticketing software.

We’d Love It If You Also Have:

  • Knowledge of Linux administration and SharePoint

  • Experience with Powershell and scripting language

  • Communication proficiency – verbal and written; appropriate use of grammar

  • Organizational and planning skills

  • Problem analysis and problems solving skills

  • Sound judgment and decision-making ability

  • Attention to detail and accuracy

  • Flexibility; ability to work efficiently and effectively with frequent interruptions

Here’s what Fox World Travel has to Offer You:

Fast-paced, flexible and willing to find-a-way work environment. As one of Wisconsin’s largest travel companies and one of the elite “Top 20” in the US, we have experienced rapid growth in recent years. So much in fact, Inc. Magazine has named us one of the 5000 Fastest Growing Private Companies in America, 5 years in a row! This allows Fox World Travel to offer competitive salaries and benefits, while maintaining a special small company feel. We are committed to employee development and try to fill most of our positions from within, which means you'll have room to grow and advance your career. 

If you like the sound of what it means to be a Fox World Travel team member and you meet the qualifications above, please submit your resume along with a brief explanation about why you would be a good fit for this position to:  [email protected] .  

Equal Opportunity Employer

Please email your cover letter and resume (in MS Word format, please) to: Human Resources Department or mail cover letter and resume to:

Fox World Travel, Inc.
Attn: Talent Acquisition Consultant
P.O. Box 2386
Oshkosh, WI 54903-2386

Qualified applicants will then be contacted as suitable positions become available. Thank you!

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