Dedicated Account - Business Travel Specialist (Oshkosh, WI or Virtual)
We are currently seeking a self-motivated Business Travel Specialist with subject matter expertise for a High Touch, Dedicated Account. This individual will develop, organize, implement and evaluate international focused travel reservations, support of group and/or domestic as needed—in a timely manner. All of this while building VIP level client relationships and ensuring client satisfaction. Our Dedicated Account team is held to provide the highest level of customer service to both internal and external customers.
A day in the life of a Dedicated Account Specialist at Fox may include:
Booking full service Domestic and International reservations and following up to complete reservation. More than 50 percent of work time is on international travel requests.
Processing air travel arrangements for passengers based on client’s requests, while enforcing client policy.
Handling large amounts of information with strict attention to detail and strong organizational skills.
Effectively and clearly articulating with travelers at high levels within the organization and/or their delegates, in varying situations and doing so with diplomacy and tact.
Have 5+ years travel industry related experience with at least 3 years of international focus OR equivalent combination of education and experience.
Are GDS proficient—Apollo preferred.
Remain highly productive in a self-directed work environment.
Have a good sense of geography and workings of travel industry to understand how to plan trips, construct itineraries and calculate international fares.
Possess the ability to communicate with confidence and create a credible impression to clients.
Own the process to create international travel arrangements—air, hotel and ground transportation.
Maintain effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly.
We’d Love It If You Also Have:
Keen attention to detail and accuracy.
Comfort dealing with highly complex situations.
Flexibility and can work efficiently and effectively with frequent interruptions.
Strong process analysis, problem solving and time management skills.
Fast-paced, flexible and willing to find-a-way work environment. As one of Wisconsin’s largest travel companies and one of the elite “Top 20” in the US, we have experienced rapid growth in recent years. So much in fact, Inc. Magazine has named us one of the 5000 Fastest Growing Private Companies in America, 5 years in a row! This allows Fox World Travel to offer competitive salaries and benefits, while maintaining a special small company feel. We are committed to employee development and try to fill most of our positions from within, which means you'll have room to grow and advance your career.
If you like the sound of what it means to be a Fox World Travel team member and you meet the qualifications above, please submit your resume along with a brief explanation about why you would be a good fit for this position to: [email protected]
Equal Opportunity Employer
Please email your cover letter and resume (in MS Word format, please) to: Human Resources Department or mail cover letter and resume to:
Fox World Travel, Inc.
Attn: Talent Acquisition Consultant
P.O. Box 2386
Oshkosh, WI 54903-2386
Qualified applicants will then be contacted as suitable positions become available. Thank you!View other career opportunities