IT Support Specialist

Fox is in search of a dynamic individual to provide high-quality front-line computer technical support to internal Fox World Travel IT users, both on-premises and remote. Assisting associates with a resolution of issues and maintaining documentation of all support calls and issues. Provide first line system-level, “help desk” support of operating systems, network, hardware and software, to include installation, configuration, maintenance and training users of these systems.

Not only does Fox World Travel have a great service – we have great people too. As one of the fastest-growing and highly-respected travel service companies in the nation, we are driven by the hard-working and creative individuals that are passionate about what they do. Part of being a growing company is that change is constant — which keeps life exciting at Fox. As a team, we are continually striving to evolve, embracing change to achieve bigger and better things and we’re looking for someone to assist in that growth.

A day in the life of the IT Support Specialist at Fox may include:

  • Engaging in the deployment (imaging, staging, and installation), monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and other equipment.
  • Maintaining user up-time and computing experiences through effective problem identification and resolution.
  • Identifying, troubleshooting, resolving and documenting user and system issues via helpdesk system.
  • Utilizing remote monitoring and management software to resolve customer requests.
  • Responding to customer support request tickets, calls and emails:
    • Updating help desk service ticket work notes,
    • Prioritizing work to resolve complex support customer issues,
    • Collaborating with other team members and vendor support resources to resolve requests,
    • Providing updates, status, and completion information.
This Might be the Job for You If You:
  • Associate degree in Computer Science or a related field, or relevant IT certifications (e.g. A+, Network+, MCSA), and 1 to 2 years equivalent combination of training and experience in work environment preferred.
  • Solid oral and written communication skills and to effectively provide technical material and concepts to both laymen and technical audiences.
  • Self-motivated; demonstrate initiative with a strong commitment to personal goals, objectives and work ethic.

We’d Love It If You Also Have:

  • Proven ability to effectively troubleshoot and provide support.
  • Proven ability to provide exceptional customer service.
  • Exceptional verbal and written communication skills, interpersonal and organizational skills
Here’s what Fox World Travel has to Offer You:Fast-paced, flexible and willing to find-a-way work environment. As one of Wisconsin’s largest travel companies and one of the elite “Top 20” in the US, we have experienced rapid growth in recent years. So much in fact, Inc. Magazine has named us one of the 5000 Fastest Growing Private Companies in America, 5 years in a row! This allows Fox World Travel to offer competitive salaries and benefits, while maintaining a special small company feel. We are committed to employee development and try to fill most of our positions from within, which means you'll have room to grow and advance your career. 

If you like the sound of what it means to be a Fox World Travel team member and you meet the qualifications above, please submit your resume along with a brief explanation about why you would be a good fit for this position to:  [email protected] .  

Equal Opportunity Employer

Please email your cover letter and resume (in MS Word format, please) to: Human Resources Department or mail cover letter and resume to:

Fox World Travel, Inc.
Attn: Talent Acquisition Consultant
P.O. Box 2386
Oshkosh, WI 54903-2386

Qualified applicants will then be contacted as suitable positions become available. Thank you!

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