With GBTA in full swing, Beth Marino and James Keller gave their presentation at the Fox World Travel booth. In case you missed it or wanted to know what they presented on, we created a summary of both presentations.
Beth Marino – The Impact of Travel Disruption
- Travel disruption is any deviation from the plan for a trip
- Examples of this include flight delays, cancellations, diversions, traffic, etc.
- Flight disruption is the most common travel disruption and is very expensive
- Costs range from $25 – $35 billion annually!
- Flight delays are caused by many reasons
- Weather is only accountable for around 1/3 of delays
- About half are caused by airlines
- How airlines respond to this is important
- Delays and cancellations are decreasing
- 18% in 2014 to 16% (3 million delays) in 2017
- Seats are being filled
- This leads to less room to make adjustments for delays and cancellations
- Ex. horror stories of people waiting in airports for days for a flight
- Reactive solutions to these delays
- Doesn’t help all of the people sitting there waiting
- A lot of these delays could have been solved beforehand
- Proactive solutions
- Passengers benefit from not having to wait & knowing what is going on
- Airlines benefit from less negative press, schedules stay on track and less emergencies to handle
- TMCs benefit from being the “go to” resource for business travelers
- How Fox proactively operates
- Ability to increase staff based on demand
- MyFoxWorld App delivers notifications
- Waiver data in their hands
- Predictive analytics lets us know what most people would do
James Keller – Elevate Your Meeting
- Starts with your message
- Clear and concise and consistent
- Educational and fun
- First impressions are everything
- Simple, clean and professional site
- Provide plenty of information to attendees
- Getting to the meeting
- Carey provides unparalleled ground transportation
- Ease of mind for organizers and attendees
- Carey offers years of professional experience and options
- Registration and automated check-in via tablet
- Print name tags live
- Interactive meeting app providing schedules and updates
- Live polling and voting for engagement and post-meeting evaluations
To better serve business travel clients Fox World Travel has partnered with Domo to deliver a powerful solution for business intelligence. Domo, a data visualization platform will allow Fox to create a better experience for its clients by providing a user-friendly interface that delivers interactive data and dashboards from multiple data sources.
Business intelligence, reporting and analytics are some of the most important challenges facing travel managers. Domo will provide clients with high level reporting dashboards and the ability to interact with data through drill down capabilities to transaction level detail.
Domo’s real-time data visualization will allow for proactive decision making using data trends. “Looking at your data from the month prior is like driving through your rear-view mirror,” says Dylan Christian, Fox World Travel’s Data Analytics manager, “Our partnership with Domo will enhance our already strong suite of data based technology solutions, and further enhance our travel program consultation offering.”
Domo is a U.S. based computer software company specializing in business intelligence tools and data visualization across a variety of industries. For more information, contact Fox World Travel at 888.369.8785 or visit foxworldtravel.com
With Monday’s panel of “Successful Women Leading in Business Travel” at this year’s GBTA, we wanted to showcase just some of the amazingly talented women that lead Fox today. All of these women are at GBTA this year, with some giving presentations on topics that have a huge impact on the travel industry.
Marino is a highly accomplished travel industry executive with more than two decades of experience. Her strategic leadership positions in operations and technology give her the expertise to understand opportunities from all perspectives.
Marino’s positive and collaborative style has built a team of innovative thinkers at Fox who share a traveler-centric mindset. Under her leadership, Fox has successfully implemented the Business Travel Institute and award-winning Smartpoint adoption, as well as leading-edge initiatives like Fox’s 3i Proprietary Technology suite of traveler tools and data security.
JoHannah began her career in the travel industry more than 20 years ago as a travel agent before spending 10 years as a corporate travel manager.
As a Client Solutions Manager, Greene has overall responsibility and accountability for the success of our clients’ partnership with Fox World Travel. She applies her previous experience in travel management, and now as an industry expert, to help build successful corporate travel programs through education, innovation and collaboration.
Wright has been in the corporate travel industry for more than 20 years. As a Client Solutions Manager, she helps Fox corporate clients build successful corporate travel programs through education and collaboration and by utilizing the travel industry best practices. She is the Administrator of the Fox Travel Manager Institute.
Wright currently serves on the Board of Directors for the Global Business Travel Association – Wisconsin Chapter (GBTA-WI) as the President/Chairman. She previously served on the board as the VP of Education and the Director for Direct Members.
Koch has more than 20 years’ experience in the travel industry and joined Fox World Travel in 2006. As the Vice President of Global Sales, Maria is responsible for the strategic expansion of the Fox customer-base, both nationally and multi-nationally. She is responsible for the recruitment and support of an experienced sales force capable of fulfilling our corporate objectives.
Maxwell-Smith has more than 25 years of travel industry experience in the Chicagoland marketplace. She brings a broad understanding of the travel industry and communication skills that net a business-to-business relationship built upon a solid foundation. Her role with your organization is one of strategic alignment, ensuring travel initiatives and expectations are properly understood and implemented.
She has been an active member of the Chicago Business Travel Association for more than 20 years serving as Chair of the Educational Committee, Allied Council (founded the Square Table to support Allied Education), Co-Chair Volunteer Committee for the 2006 GBTA Annual Meeting in Chicago, CBTA Volunteer Committee (co-founded). In 2010, Vivian was selected “Member of the Year” by the Chicago Business Travel Association (CBTA). She currently serves on the CBTA Charity/Sponsorship Committee. Vivian is also a member of WINiT (Women In Travel).
Fox World Travel has taken another step towards personalizing the traveler experience. In partnership with FlightGlobal, Fox is delivering predictive flight amenities to every traveler and also including it on Fox Invoice 3i, an interactive invoice that puts needed trip details directly into the hands of the travelers.
Fox understands travelers have very specific traveler preferences. Predictive amenities give travelers the information needed to personalize their flight experience by predicting features such as in-seat power, Wi-Fi, and average legroom.
“We take the time to understand the traveler journey and are committed to innovating ways to make it easier. We are the first FlightGlobal partner to deliver predictive amenities technology directly to our travelers,” said Jeremy Dyken, e-business and custom development manager. “Knowing ahead of time that your seat is likely to have power or Wi-Fi available will be very helpful, particularly for our business travelers.”
“We always appreciate the enthusiasm at Fox to explore potential new data and analytics solutions that improve the traveler experience,” said Robyn Grassanovits, VP of Traveler Services, FlightGlobal.
Fox World Travel’s Fox Invoice 3i is an interactive invoice that goes beyond the reservation and allows companies to connect with travelers by providing intelligent messaging that aligns with their company culture. This was developed using Fox’s 3i Technology philosophy, providing innovative, intuitive, and intelligent solutions.
FlightGlobal is a pioneer in providing aviation intelligence through data and analytics by developing new capabilities to support travel decision making and planning, leveraging their unique combination of expertise, technology and databases.
For more information on Fox Invoice 3i and predictive flight amenities, contact Fox World Travel at 888.369.8785 or visit foxworldtravel.com.
The passion to guide travelers to their desired destinations has led Fox World Travel to become one of the top travel companies in the country. This success is represented in being named to Inc. 5000 five years running and being ranked #27 on the 2018 Travel Weekly Power List (a ranking of all major business and vacation travel agencies). Based in Oshkosh, Wisconsin, Fox World Travel employs more than 260 associates averaging more than eight years of service.
FlightGlobal helps the aviation ecosystem drive superior performance and precision from the largest expanse of data, by setting commercial strategies, managing financial risks, keeping aircraft flying and improving traveler experience. People turn to FlightGlobal for unrivaled data sources, smart analytics and expert market insight to make more informed decisions. Our data and analytics business is the strategic partner to IATA and ARC and our publishing business leads industry breaking news. Acquisitions of Diio, FlightStats, Innovata and Flight Ascend have advanced FlightGlobal’s portfolio creating the most complex datasets in the industry. Making sense of your industry starts with making sense of the right data.
2019 Dates & Locations Set for Travel Manager Institute
Fox World Travel will continue its focus on providing travel managers the skills and insights needed to succeed through its industry-leading Travel Manager Institute. The program is designed to help travel professionals from various backgrounds and experience levels keep pace with an ever-changing and sometimes complicated industry.
Fox World Travel has selected the Cvent Business Transient platform, formerly known as Lanyon, to provide Fox business clients with a robust, industry-leading hotel RFP solution. This relationship will support Fox’s ability to manage their clients’ complex hotel sourcing.
Finding a creative, lasting way to thank employees for a job well done or get them excited to work toward a goal can be challenging, which is why many companies are turning toward incentive travel companies. By partnering with a travel management company that offers incentive travel, you can determine what type of incentive travel is right for your staff and which experiences will be rewarding while falling within your budget. Go it alone — at the very least you could be overwhelmed, and at the worst, find that you don’t have the expertise to plan the ideal incentive travel within your available resources.
SkyMiles Continues to Rank High
In U.S. News & World Report’s 2018-2019 ranking of the best Travel Rewards Programs, Delta’s SkyMiles program came in at No. 2 for the second year in a row. Delta’s dedication to providing one-of-a-kind benefits played a big part in moving up the list from No. 9 just three years ago. Some of those benefits include:
- Miles with no expiration date
- No blackout dates for Award Tickets on any Delta Air Lines flight
- Miles eligible for redemption on travel to +1,000 cities with Delta and its partners
- Industry-leading Medallion Benefits like: Complimentary Upgrades to Delta One on all domestic flights, Rollover Medallion Qualification Miles (MQMs) and Choice Benefits for Diamond and Platinum Medallion Members
Each year, the Cvent Plannie Awards celebrate organizations driving innovation in the meetings, events and hospitality industries. Fox World Travel is honored to be selected as a finalist for Cvent CONNECT Sixth Annual “Plannie” Awards in The Achiever category.
The Achiever showcases meeting and incentives planners setting meeting goals, automating event communications and maximizing attendance and response rates without getting stuck in the mundane details.
“Fox knows meetings and events are essential for businesses to reward top performers and motivate staff,” James Keller, Vice President, Meetings and Incentives said. “We are excited to be a finalist for The Achiever: Best Return on Event Plannie.”
Plannie winners will be announced at the Cvent Excellence Awards set for July 25th at Cvent Connect, a meeting of event and hospitality professionals from across the globe.
Fox World Travel offers a complete line of meetings and incentive services. Since our launch in 1988, companies have trusted us to plan thousands of meetings, events and incentive programs around the world.
Time and again, research shows supporting business travelers’ needs and wants may be the key to not only building your brand but bolstering recruitment and retention initiatives as well. It all boils down to business traveler satisfaction. If the staff who are supporting your company on the road aren’t happy, it turns out nobody’s happy — not the C-suite, not your finance department and most certainly, not your road warriors. Why? Business traveler satisfaction has a direct link to employee retention, as well as business traveler productivity, company profitability and organizational growth. Continue reading