With the goal of continuing to provide best-in-class service to travelers across the world, Fox World Travel is excited to announce the promotion of three associates to globally oriented positions. Matt Hoffmann makes the transition to director, global client solutions while Jeff Saydah and Wanda Baumgartner move into their new roles as global client solutions managers.
Jesse Funk, client solutions manager
Every administration presents new opportunities for legislation that can shape the business travel industry. I joined the Global Business Travel Association (GBTA) and other business travel professionals for three days to advocate for policies and meet face-to-face with government officials and members of Congress. Below, you can read my takeaways and learn about policies that could affect you and your travelers.
Fox World Travel was recognized as a leader of Human Capital Management (HCM) when Ultimate Software awarded Fox with the 2019 Innovation Award for HR Transformation at their annual customer and partner conference.
Always looking for ways to integrate personalization into the traveler journey, Fox World Travel is excited to launch an enhanced SeatFinder tool within its online booking platform, Concur Travel. This improvement over Fox’s existing SeatFinder allows the traveler to customize preferences at every leg of their trip through the same, easy-to-use interface they’ve come to know.
Through customer feedback and a desire to innovate, Fox used Concur Compleat technology to develop and deploy this tool. “Our partnership with SAP Concur is an exciting one that has led to the development of many innovative booking features. We are always looking for ways to use this technology to create a better traveler experience,” said Jared Bachman, Director of Travel Technology.
Thank you to all of those who choose Fox for all of their travel needs. Your support is the reason all of our Vacation Travel Consultant’s receive the recognition they do. By voting in your county’s yearly awards for the best travel agency, you can continue to support your favorite consultant you’ve come to know over the years. We appreciate every vote as these awards mean a lot to the people that work so hard day in and day out to make your well-deserved vacation a memorable one. Below are links to all of the counties in which we have a nominated location. Please take a couple of minutes to vote.
With a never-ending drive to provide an enhanced customer experience, Fox World Travel announces the promotion of Mia Beltran to director of customer experience. Beltran transitions into this role with a wealth of experience focusing on the needs of the customer.
In her nearly four years working as Fox’s brand manager, Beltran worked to develop a culture of customer-centricity. She led Fox through the 2016 rebranding effort and the implementation of net promoter score (NPS), which offers insight into the journey of travelers and identifies where Fox can actualize improvements. “With NPS, Fox utilizes the voice of the traveler to focus our improvements and elevate the customer experience. Items on our technology and operational road map came directly from a combination of traveler voice and journey mapping initiatives,” said Beth Marino, chief experience officer.
Focusing solely on customer experience, Beltran is responsible for managing, delivering and elevating Fox’s customer experience strategy, as well as sharing voice of customer research insights to create an enduring brand representation that drives customer advocacy. She will work with leaders and partners to map customer journeys that provide insight into improving the Fox experience.
“As an organization, Fox has been so receptive to formalizing their focus on the needs of the customer,” says Beltran. “I’ve been able to build on the foundation already created to drive strategic, technology and operational change designed to create customer loyalty.”
In her new role as director of customer experience, Beltran will report to Beth Marino, chief experience officer.
Fox World Travel will continue its focus on providing travel managers the skills and insights needed to succeed through its industry-leading, Fox Professional Travel Certification (formerly Travel Manager Institute). The program is designed to help travel professionals from various backgrounds and experience levels keep pace with an ever-changing and sometimes complicated industry.
Fox World Travel vacation travel consultants Allison Davis (Oshkosh) and Sarah Timmers (Appleton) were two of only 36 selected Signature Travel Network agents to attend the G’Day USA event in January due to their potential to grow our partnership with Signature through luxury travel.
“Fox World Travel’s expertise in long haul destinations including Europe and Asia made us a perfect match to send associates to this special gala,” said Julie Durham, Fox vice president of vacation travel. “Fox specifically chose Alison and Sarah because of their strong performance as advisors and their potential to educate clients on everything Australia.”
Our Fox Stars represented Fox in learning about some of the best destinations Australia has to offer, during a day that was dedicated to all things Australia. While enjoying authentic Aussie cuisine, the two also had the chance to network with employees of Tourism Australia, Qantas and more.
“Having the opportunity to talk to and learn from so many special Tourism Australia and Signature Experiences of Australia representatives, I was able to discover a wide range of exciting experiences that would suit almost anyone,” Davis said. “They range from golf to fishing, wildlife journeys to luxury lodging.”
After a presentation by Signature Travel Network Vice President Ignacio Maza on the Top 10 reasons to visit Australia, Davis won the grand prize giveaway in a drawing — a pair of roundtrip tickets to Australia!
If that wasn’t enough, our Fox Stars had to chance to meet a slew of celebrities who actively contribute to a positive U.S.-Australia relationship, including Liam Hemsworth and celebrity chef, Curtis Stone.
“It really meant a lot that Fox picked me to go to this Signature Event in partnership with Australia Tourism,” Timmers said. “I was able to learn about a wide variety of personal experiences we can create for our clients from private oyster eating parties to fine wines on Tasmania. The unexpected plus was meeting stars like Miley Cyrus! She actually took my phone and shot the selfie herself. I was totally star struck meeting John Travolta.”
As an Authorized Disney Vacation Planner, Fox World Travel loves Disney and our offices have the hardware to prove it. Fox was recently the recipient of two bronze Disney Earmarked Award for 2018. If you’re looking to travel to the most magical place in the world, look no further than one of our eight locations or contact any member of the newly assembled Fox Disney Dream Team.