Always looking for ways to integrate personalization into the traveler journey, Fox World Travel is excited to launch an enhanced SeatFinder tool within its online booking platform, Concur Travel. This improvement over Fox’s existing SeatFinder allows the traveler to customize preferences at every leg of their trip through the same, easy-to-use interface they’ve come to know.
Through customer feedback and a desire to innovate, Fox used Concur Compleat technology to develop and deploy this tool. “Our partnership with SAP Concur is an exciting one that has led to the development of many innovative booking features. We are always looking for ways to use this technology to create a better traveler experience,” said Jared Bachman, Director of Travel Technology.
SeatFinder provides travelers the opportunity to enable or disable seat preferences for every flight, which automatically monitors seat availability and switches seats if a preferred seat becomes available, with no additional action required by travelers. Preferences can later be adjusted from a traveler’s itinerary page, allowing for quick customization at multiple points.
“Previously, travelers had to call agents to have their seat preferences changed,” said Ben Claxton, Online Technology Manager. “Rolling out this tool puts time back into the traveler’s day and give them more options, which is a win for everyone.”
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