Fox World Travel recognized with Customer Experience Excellence Award at Concur Fusion
Concur Fusion 2017 kicked off Tuesday in Chicago with Travel Management Company (TMC) Day and a new award highlighting an innovative TMC with a focus on enhancing the customer experience.
Mike Koetting, Executive Vice President TMC Solutions, Concur, presented Fox World Travel with the first-ever Customer Experience Excellence Award. The award recognizes Fox’s dedication to maximizing Concur tools and the Traveler Experience on behalf of shared customers.
Koetting noted, integrated TMC messaging is about much more than just risk notification. Fox has been an example in the industry, providing innovative customer experiences for clients by utilizing Concur tools—specifically, TMC messaging—in new ways to improve duty of care and travel disruptions for travelers in route.
“We have the best customers in the world who allow us to suggest and execute exciting and innovative ideas focused on improving the traveler experience,” said Beth Marino, Chief Information Officer, Fox World Travel. “We truly appreciate and value our partnership with Concur, which allows us to extend the boundaries.”
Concur is a leading provider of integrated travel and expense management solutions. Founded in 1993 on the premise of helping drive costs out of businesses through innovation, Concur’s services are trusted by over 20,000 clients around the globe with around 30 million users.
After a rigorous evaluation process in 2016, Concur named Fox World Travel a Concur Certified Travel Management Company. In addition to being a Concur Travel Certified TMC, Fox World Travel is also a preferred partner of Concur, offering business travelers reliable online booking solutions. Fox is one of only four TMCs that are both Concur “Preferred” and “Certified.”
Related Posts
View More
How Will the Climate of the Rental Car Landscape Impact You?
A conversation with Ryan Benhoff, EHI TMC Sales Manager, and Mike Heck, Fox World Travel’s VP of Supplier Solutions. As we enter the busy summer travel season (and this year will be... Read More

The Importance of Supplier Relationships for Travel Programs
The travel industry has transformed tremendously in the last two years. Airlines in particular have experienced an evolution of challenges and obstacles to overcome. The scope and size of the big... Read More

Travel Program Utilizes Fox Technology to Secure Millions in Unused Tickets
The Travel Manager of a Fox client in the education sector had some sleepless nights thinking about the organization’s unused tickets. Data from her travel management company informed her that... Read More
No Comments