Fox Supports Strong Customer Experience at Provisur

Insight from Marie Hodges: Travel & Expense Manager for Provisur Technologies

When it comes to traveler experience, Provisur Technologies Travel & Expense Manager, Marie Hodges has high expectations of Travel Management Companies (TMCs). That’s because she spent the first 10 years of her career in operations at some well-known TMCs before transitioning to corporate travel program management. In 2020, she began leading the travel program at Provisur, an industrial food processing equipment manufacturer, just as Fox World Travel was being implemented.

“I really do have high expectations because I know how it’s supposed to work,” says Hodges. “From my experience with all parts of the organization, I can tell that Fox is customer and traveler service driven.”

She sees that through all aspects of the relationship, whether it’s a VIP traveler experience with Fox’s VIP360, a reservation with a Fox agent, or service from Fox’s Client Solutions Manager assigned to Provisur. Fortunately, it’s been rare that Provisur’s C-Suite travelers have experienced in-depth issues triggering VIP services, but Hodges says it’s reassuring just knowing Fox agents are monitoring every piece of the reservation.

“I love that the agents are so hands-on and fast in responding when needed,” she says. “One of our VIPs travels out of a Utah location that often has weather. The agents keep him in the loop and deal with him directly to rearrange when issues do arise.”

Outside of VIP services, Provisur travelers make use of all the booking methods available to them—online booking, calling an agent, or starting a chat.

“It’s great that our travelers have so many options available to them,” says Hodges. “I’m always surprised how many people actually call an agent, but it’s great they can get personal attention from an experienced agent who knows our program.”

Hodges pays attention to traveler feedback to fully understand the traveler experience.

“I know my travelers appreciate Fox World Travel,” she says. “They can book any way that’s comfortable to them and get it taken care of quickly.”

She feels the same about her experience as a travel manager with Fox.

“I really like that Fox has the one-stop-shop for me as a travel manager,” Hodges says. “I know I can go to my Client Solutions Manager and she will get any issue handled with the other experts at Fox.”