Written by: Mike Heck – Vice President, Suppliers Solutions
In an attempt to do anything possible to find the lowest possible airfare, consumers are “Skiplagging”, the practice of booking an itinerary where the stopover is the actual and intended destination of the traveler.
While the name is new, the practice of Skiplagging is not. It has existed in the airline industry for many years and has most commonly been known as “hidden city ticketing” or “point beyond ticketing”. The term Skiplagging has evolved as there is a website (www.skiplagged.com) that makes the practice very easy for today’s air traveler (note: the website charges a ticketing fee to use their service).
To understand why consumers would take these steps to circumvent the airline industry’s pricing model, one must understand how airlines actual price their flights. Prices are set based on supply and demand and not distance traveled.
For example, a passenger wants to fly non-stop from MKE to DTW. Delta Air Lines is the only carrier to offer nonstop service in this market. The OW Basic Economy fare for a flight on October 24th is $209 and the main cabin fare is $229. Now pick a city “beyond” DTW, lets use GRR (Grand Rapids MI). The OW Basic Economy fare is $129, and the main cabin far is $159. So, in this example, the passenger buys a ticket MKEGRR but gets off the plane in DTW, their intended destination. Savings to the passenger is between $70 and $80 dollars.
Delta Air Lines charges more to go MKEDTW than it does MKEGRR simply because of supply and demand. Delta Air Lines is the only carrier with a nonstop flight in the MKEDTW market. There are multiple carrier options in the MKEGRR market. There is nothing wrong with this, as all airlines price (and they should) based on supply and demand and value they bring to the passenger.
While Skiplagging is technically legal, there are risks to the passenger and airlines do have the ability to respond and take action. A passenger cannot check a bag as the bag is checked through to their final destination. In the example above, a checked bag will end up in GRR and not DTW. If a flight is cancelled, the airline may offer protection on a different airline with a new itinerary that does not include the desired final destination. That passenger flying MKEDTWGRR on Delta Airlines could be protected on United Airlines, flying MKE to ORD, and then GRR. DTW is no longer an option. And if the passenger in my example had purchased a roundtrip ticket MKEDTWGRRDTWMKE and deplaned on the outbound in DTW, the airline reserves the right to cancel any downline space after the passenger fails to board the DTWGRR flight, essentially forcing the customer to buy a new ticket to get back to MKE.
And most importantly, when a passenger buys a ticket with any airline, they are agreeing to the airlines “Contract of Carriage”, which outlines the duties, rights, and liabilities of both parties. Airlines have the right to set their prices, set their policies and ticket rules, and expect the passengers who purchase tickets follow these policies and rules. Skiplagging is breach of the Contract of Carriage by the passenger. If this practice continues on a specific carrier, the carrier can take action against the passenger including suspending that passenger from flying on them or suspending the passenger’s frequent flier program.
Any consumer considering Skiplagging must weigh the short term benefit with a possible very unfavorable outcome.
Written by: Gina Maylath, GTP – Global Client Solutions Manager & Dylan Christian – Data Analytics Manager
In today’s fast-paced business landscape, efficient travel management is crucial for companies looking to control costs, enhance employee experiences, and streamline operations. Travel Management Companies (TMCs) play a pivotal role in helping organizations achieve these goals by providing comprehensive travel solutions. However, in the quest for optimal travel management, a critical factor often goes unnoticed: data management. In this blog post, we’ll delve into the importance of data management and explore the benefits of integrating expense data with TMC travel data to measure leakage – a term used to define transactions booked outside of the TMC.
The Power of Data Management
Data is the cornerstone of effective decision-making, and the travel industry is no exception. TMCs collect vast amounts of data ranging from flight bookings, cabin class, ticket cost, low fare cost, hotel and car reservations to policy violations. This wealth of information, when properly harnessed and analyzed, can provide valuable insights that drive informed strategies. However, without a robust data management framework, this potential remains untapped.
Data management involves a series of processes that encompass data collection, storage, processing, analysis, and utilization. By adopting a disciplined approach to data management, TMCs can:
- Enhance Visibility: Comprehensive data management ensures that all relevant travel data is captured, providing a clear picture of travel expenses and patterns.
- Identify Trends: Analyzing historical travel data allows TMCs to identify trends and patterns, enabling them to negotiate better rates with suppliers and optimize travel policies.
- Optimize Budget Allocation: Accurate data helps allocate budgets effectively, ensuring that resources are allocated where they yield the highest returns.
- Enhance Risk Management: By analyzing data, TMCs can identify potential risks associated with certain travel choices and take proactive measures to mitigate them.
- Improve Supplier Relationships: Armed with data insights, TMCs can engage in more meaningful discussions with suppliers, leading to mutually beneficial partnerships.
Measuring Leakage: A Key Metric for Travel Management
One of the most significant challenges TMCs face is “leakage,” which refers to bookings made outside of the TMC’s control. Leakage can occur when employees book directly through suppliers or online platforms, bypassing the TMC’s and companies negotiated rates and policies. Integrating expense data with TMC travel data is an effective way to measure and manage leakage. Here’s why:
- Holistic Insight: Combining expense data with travel data provides a comprehensive view of all travel-related transactions, enabling accurate leakage measurement.
- Identifying Leakage Sources: Integrated data allows TMCs to identify the sources of leakage and understand why employees are booking outside the designated channels.
- Policy Enforcement: With leakage data in hand, TMCs can enforce travel policies more effectively, ensuring compliance and cost savings.
- Negotiation Power: Armed with detailed leakage insights, TMCs can negotiate better deals with suppliers, based on a comprehensive understanding of the organization’s travel patterns.
- Cost Savings: By reducing leakage, companies can significantly cut down on unnecessary expenses, maximizing their travel budgets.
Data management is the cornerstone of efficient travel management, providing insights that drive better decision-making and cost savings. Integrating expense data with TMC travel data offers a comprehensive view of travel transactions, allowing organizations to measure leakage accurately and take proactive steps to mitigate it. By embracing data integration and adopting strategies to reduce leakage, companies can ensure that their travel management efforts are not only streamlined but also optimized for maximum cost-efficiency and employee satisfaction. It’s time to harness the power of data with Fox World Travels reporting platform Cognition. Cognition will help guide and transform the way you manage your travel program through intuitive data visualizations and point and click drilldowns and insights.
Travel management can feel like an island. In a sea of sameness, too many solutions, but nothing is the right fit. When tech stacks and innovations are everywhere, yet promises are left unmet, frustration swells and there is little choice but to settle. But at Fox World Travel, we don’t settle. Our actions meet our words, and we prove it.
When you partner with Fox World Travel, you can trust we authentically serve you for the unique business challenges that you face. We are boldly transparent in our approach and with that honesty and vulnerability, we give you our full and invested partnership, because that is what builds trust. It takes people who care, who bring a custom approach to knowing you and your business in depth, and people who really understand what defines success for your organization, to build a long-lasting partnership built on the foundation of trust.
We invite you to watch and see why you can Expect More from Fox when partnering to manage your organization’s travel program.
Reach out to our Global Sales Team if you’d like to learn more about how we can partner as your organization’s advocate for all things travel. Call 888-369-8785 or contact us online.
Written by: Brooke Blouse, Program Manager – Meetings & Incentives
In the fast-paced world of corporate events and activities, successful planning and execution require meticulous data management. This is where Cvent, a leading event management platform, steps in to revolutionize the way businesses handle their event logistics. Partnering with expert meeting planning teams, like the one at Fox World Travel, Cvent offers a comprehensive solution that seamlessly integrates data management and event coordination.
Cvent’s expertise lies in its ability to centralize and streamline the often-intricate process of corporate event planning. The platform allows planners to effortlessly manage budgets, guest lists, registrations, travel arrangements, accommodations, and more. This is particularly beneficial when dealing with large-scale events, as the platform automates many manual tasks, reducing the chances of errors and saving valuable time.
One of the standout features of Cvent is its data management capabilities. Planners can effortlessly collect, store, and analyze attendee data, helping businesses gain valuable insights into their target audience. From preferences and engagement levels to feedback and post-event analytics, Cvent ensures that every piece of data is captured, organized, and ready for analysis. This not only enhances event planning but also contributes to refining future strategies.
Enter Fox World Travel’s expert meeting planning team – a dynamic force that leverages Cvent to its fullest potential. With years of experience in the industry, Fox World Travel understands that successful corporate events go beyond logistics; they’re about creating memorable experiences. By harnessing Cvent’s tools, Fox World Travel’s team maximizes the efficiency of data management, allowing them to focus on the finer details that make an event truly exceptional.
“I find Cvent to be my ultimate ally. It has revolutionized the way I shape events and wield data. From event inception to post-analysis, Cvent provides me the tools to house important data allowing me to focus on my clients goals and enhance the attendee experience.” – Brooke Blouse, Program Manager | Meetings & Incentives
Successful meetings and events are not just planned; they are crafted with precision, combining business objectives with creative flair to leave a lasting impact on attendees and the company’s bottom line.
The collaboration between Cvent and Fox World Travel exemplifies the synergy between cutting-edge technology and human expertise. The platform takes care of the nitty-gritty details, freeing up the experts to concentrate on curating engaging agendas, seamless networking opportunities, and interactive sessions tailored to the unique needs of each event.
Cvent is a game-changer for businesses aiming to master the art of corporate event planning. Its data management capabilities, coupled with the finesse of Fox World Travel’s meeting planning team, create a harmonious blend that ensures event success from start to finish. By entrusting the intricacies of event logistics to Cvent and the creative insights of Fox World Travel, businesses can deliver unforgettable experiences that leave a lasting impression on attendees and stakeholders alike.
When it comes to bringing a group together, Fox knows the intricacies of every detail. We have processes, timelines, and proven goal and metric tracking that spans not just the traditional event, but that’s proven successful with even the most recent changes in the meetings and event landscape. We offer a full package of services to deliver quality programs for your attendees, allowing your team to focus on the content of your program. In Person Connections Building Stronger, More Meaningful Relationships. If you are looking to learn more about how Fox World Travel can support your next corporate event, reach out to the talented team.
Before Connie Pronschinske, Ashley Furniture’s Travel Manager, implemented Fox’s Cognition she learned about her travel program’s performance by viewing static reports that she manually manipulated.
Cognition, Fox’s business intelligence platform for travel programs, gave the long-time travel manager instant access to easy-to-understand visualizations. “It’s such a useful tool to have the information right at my fingertips,” says Pronschinske.
Pronschinske estimates she’s saving more than a day of work every month now that she has access to valuable insights like bookings per passenger name record, agent segment totals and 14-day advance purchase reports.
“I felt like I was wasting a ton of time trying to finagle the reports to fit our organization’s needs,” says Pronschinske. “Now I have all the information I need right in front of me.”
And Pronschinske can easily manipulate the data to provide Finance and other departments answers to their questions. “I’m able to filter through the data and run with it at any time,” she says. “I can answer budget questions, investigate staffing levels and analyze travel patterns all from Cognition.”
But what Pronschinske appreciates most about the Fox data visualization tool is that it’s customized for her needs. Cognition can pull in organizational data like expenses, transactions, itineraries, operational details or anything she needs to analyze short or long-term. With that ability, Ashley has created a variety of custom cards specific to their travel program needs.
“The reports we’ve created have helped us with everything from impacting traveler behavior to answering budgeting questions for Finance,” says Pronschinske. “It’s so easy to use and gives us powerful information at our fingertips.”
Why is the relationship with your Travel Management Company the key to success?
As travel services manager for a 4000-employee business and personal insurance provider, Jenna Joswick thought she knew everything her online booking tool offered. It wasn’t until the mutual insurance company contracted with Fox World Travel as their travel management company that she became aware of some lesser known, but extremely helpful, features of the tool.
“During the implementation process with Fox, I was asked in-depth questions about our travel program and specific traveler needs,” remembers Joswick. “Fox helped us uncover how we could get exactly what we needed from our booking tool.”
That was just the beginning of the proactive assistance Joswick receives from the relationship with Fox. She says she didn’t have a permanent contact at the previous TMC and finds her connection with Fox’s Client Solutions Manager, Jennifer Terpstra, to be the biggest game-changer. “She’s always willing to share new tools and tricks to help better our company’s travel program,” says Joswick.
That proactivity is especially beneficial to Joswick who not only leads the company’s travel program, but also works with procurement to analyze travel program contracts, manages a team of flight attendants and schedules aircraft all out of the organization’s corporate hangar. “With my varied responsibilities, I know I can rely on Jennifer and Fox,” says Joswick. “We meet every other week to review any issues. If Jennifer doesn’t have the answer, she acts as a conduit to other Fox experts to find a solution.”
In addition to uncovering some new booking tool configurations, Jennifer and the Fox team have assisted the insurance provider in building airline programs, adding a flight monitoring service and streamlining credit card reconciliation. With credit card reconciliation, the organization spends days manually calculating via an Excel spreadsheet.
“Fox came forward with a solution,” says Joswick. “We will literally get days back in our month thanks to Jennifer’s suggestion.”
For Joswick, the positive travel manager experience she’s had with Fox comes down to the support she’s received from Terpstra and the entire Fox team. “I have a lot going on, so knowing Jennifer is always there is very reassuring,” says Joswick. “The open lines of communication and constant support helps us deliver a better travel program for our travelers.”
Learn more about our business travel management team. We want you to expect more from your travel management company, and we are here to help!
Insight from Marie Hodges: Travel & Expense Manager for Provisur Technologies
When it comes to traveler experience, Provisur Technologies Travel & Expense Manager, Marie Hodges has high expectations of Travel Management Companies (TMCs). That’s because she spent the first 10 years of her career in operations at some well-known TMCs before transitioning to corporate travel program management. In 2020, she began leading the travel program at Provisur, an industrial food processing equipment manufacturer, just as Fox World Travel was being implemented.
“I really do have high expectations because I know how it’s supposed to work,” says Hodges. “From my experience with all parts of the organization, I can tell that Fox is customer and traveler service driven.”
She sees that through all aspects of the relationship, whether it’s a VIP traveler experience with Fox’s VIP360, a reservation with a Fox agent, or service from Fox’s Client Solutions Manager assigned to Provisur. Fortunately, it’s been rare that Provisur’s C-Suite travelers have experienced in-depth issues triggering VIP services, but Hodges says it’s reassuring just knowing Fox agents are monitoring every piece of the reservation.
“I love that the agents are so hands-on and fast in responding when needed,” she says. “One of our VIPs travels out of a Utah location that often has weather. The agents keep him in the loop and deal with him directly to rearrange when issues do arise.”
Outside of VIP services, Provisur travelers make use of all the booking methods available to them—online booking, calling an agent, or starting a chat.
“It’s great that our travelers have so many options available to them,” says Hodges. “I’m always surprised how many people actually call an agent, but it’s great they can get personal attention from an experienced agent who knows our program.”
Hodges pays attention to traveler feedback to fully understand the traveler experience.
“I know my travelers appreciate Fox World Travel,” she says. “They can book any way that’s comfortable to them and get it taken care of quickly.”
She feels the same about her experience as a travel manager with Fox.
“I really like that Fox has the one-stop-shop for me as a travel manager,” Hodges says. “I know I can go to my Client Solutions Manager and she will get any issue handled with the other experts at Fox.”