Online Booking Trends for 2020

Booking online can often be a tricky hurdle to get over. To make things go smoothly, Fox World Travel is here to help every step of the way. With an ever-changing industry, there are bound to be new trends that people follow when booking online. That’s why we wanted to highlight some of the new online booking trends for 2020.

4 Popular Online Booking Trends

1. Non-GDS Content

Whether you are using tools such as Booking.com or Airbnb, various travel management companies and online booking tools are branching out in order to bring in outside sources of insightful content.

2. Improved Customer Experience

Offering a fantastic customer experience is at the forefront of Fox. Since many people are starting to move away from a pure price-driven booking experience for better customer service, we want to prove to you why a partnership with Fox will help benefit your employees for the entire duration of the trip.

3. Data

Data and statistics are the name of the game in so many industries. More than ever before, people are incorporating data to help them find the best booking options. At Fox, we are always looking at data and numbers to make the best booking decisions for you to save you money and offer the best experience.

4. New Ways to Support

Since technology is such a big part of our daily lives, people are connected more than ever. With how fast and easy technology makes basic tasks, people are accustomed to having answers to questions at their fingertips. Whether this is your first trip or you’re a seasoned traveler, good customer support is always necessary. Now, Fox offers travelers the chance to get the support and help they need thanks to the new chat function with the support teams.

Read more: Aspects to consider when evaluating corporate travel options.

For many travelers, an online chat feature is such a convenient tool to use. Instead of having to call in for assistance, a simple online chat is the easiest way to contact any support team. Whether you need help booking a flight, car or hotel, online chat support with Fox will help you faster than ever.

What Does the Future Look Like for Online Booking?

The trends listed above are just the beginning of what online booking will continue to look like in the future. Going forward, there will continue to be a push towards increasing customer functionality and ease of use. While things will always continue changing, Fox will be on top of it to continue to give our customers the best experience possible.

If you have any questions about new online booking trends and benefits, be sure to contact us today!


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