Relationship with TMC Key to Travel Manager’s Success
Why is the relationship with your Travel Management Company the key to success?
As travel services manager for a 4000-employee business and personal insurance provider, Jenna Joswick thought she knew everything her online booking tool offered. It wasn’t until the mutual insurance company contracted with Fox World Travel as their travel management company that she became aware of some lesser known, but extremely helpful, features of the tool.
“During the implementation process with Fox, I was asked in-depth questions about our travel program and specific traveler needs,” remembers Joswick. “Fox helped us uncover how we could get exactly what we needed from our booking tool.”
That was just the beginning of the proactive assistance Joswick receives from the relationship with Fox. She says she didn’t have a permanent contact at the previous TMC and finds her connection with Fox’s Client Solutions Manager, Jennifer Terpstra, to be the biggest game-changer. “She’s always willing to share new tools and tricks to help better our company’s travel program,” says Joswick.
That proactivity is especially beneficial to Joswick who not only leads the company’s travel program, but also works with procurement to analyze travel program contracts, manages a team of flight attendants and schedules aircraft all out of the organization’s corporate hangar. “With my varied responsibilities, I know I can rely on Jennifer and Fox,” says Joswick. “We meet every other week to review any issues. If Jennifer doesn’t have the answer, she acts as a conduit to other Fox experts to find a solution.”
In addition to uncovering some new booking tool configurations, Jennifer and the Fox team have assisted the insurance provider in building airline programs, adding a flight monitoring service and streamlining credit card reconciliation. With credit card reconciliation, the organization spends days manually calculating via an Excel spreadsheet.
“Fox came forward with a solution,” says Joswick. “We will literally get days back in our month thanks to Jennifer’s suggestion.”
For Joswick, the positive travel manager experience she’s had with Fox comes down to the support she’s received from Terpstra and the entire Fox team. “I have a lot going on, so knowing Jennifer is always there is very reassuring,” says Joswick. “The open lines of communication and constant support helps us deliver a better travel program for our travelers.”
Learn more about our business travel management team. We want you to expect more from your travel management company, and we are here to help!
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