Travel Manager Roles Continue to Expand

Have you noticed a difference in the travel buyer responsibilities over the past few years? At Fox World Travel, we’re aware of the changes and understand the issues they face. In addition to keeping track of hotel and airline negotiations, today’s travel manager is spending more time with managing risk, employee satisfaction and retention, among other things.

With the continued evolution in the industry, it seems the travel buyer’s role is unlikely to slow down anytime soon. Fox is prepared to make a difference and simplify the lives of travel buyers because we know the stresses of the ever-changing responsibilities.


Expanded responsibilities

Though generalized as “travel buyers,” responsibilities reach far beyond getting travelers from point A to point B. According to GBTA, for those with over five years of experience, nearly half say they are more involved with meetings management than they were five years ago.

Two-thirds say they are more involved in evaluating and implementing new technology, and 70% say they are more involved in issues of traveler safety and duty of care. That’s an extensive workload that can be difficult to manage.


Globalization of buyer role

Many travel buyers originally took their position strictly for national travel within the country where their company operates. Nearly two-thirds of travel buyers who started as a national travel manager now have a significantly larger scope of responsibilities, as they focus on out-of-country travel.

For travel managers with over 15 years of experience, this number is even greater as 71% are currently global travel managers, and 54% of them started as national managers. Times are changing, and Fox is here to help travel managers adapt, taking the pressure off so they can enjoy their work experience stress free.


Changing demographics

Did you know millennials are the largest generation in the U.S. workforce? With the younger generation making up more than one-third of the labor force, it places pressure on travel programs and policies. The business traveler workforce is on track to mirror this demographic, according to Pew Research Center.

Travel buyers say 21-40% of their workforce are millennials, who tend to expect an exciting experience in their travel opportunities. Over half of travel buyers say millennials tend to push the boundaries of corporate travel policy. Nearly three-quarters say millennials demand different, more consumer-like tools out of their company’s travel program.


Despite these statistics, only one in every five travel buyers say they changed their policies to cater more toward the millennial workforce.


We know how challenging it can be to continue to see job responsibilities increase, but the travel manager industry has been hit hard in recent years. At Fox, we are in it together with travel managers across the world and will continue to focus on solutions to minimize the growing obligations in the industry.

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