By Tina Husemoller, Fox director of client solutions support
The past few months have been a roller coaster ride for the entire industry, to say the least. But it ignites our passion for helping our clients, and now is a time they need us the most. Fox World Travel has been able to do some amazing things. We’ve been in constant conversations with travel managers, helping navigate required policy changes, evaluating their duty of care plans and more. But one of the most frequent topics discussed is the vast number of unused tickets that organizations now have on file due to COVID-19 related trip cancellations.
Amid the never-ending airline waivers we have seen since March, Fox’s technology team has developed a proprietary tool to support our clients’ unused ticket inventory.
Fox created a waiver exchange database that sits behind the online booking tool so that our clients can book travel online seamlessly, making self-service more efficient for the traveler and end user. The technology recognizes the applicable airline waiver, automatically applies it to the reservation and issues the ticket without agent assistance in most cases.
The ability to process these waivers automatically is game changing for organizations that have a healthy online adoption rate. Travelers can continue booking as they are accustomed to without worrying whether they are leaving unused ticket money on the table.
In addition to the waiver exchange database technology, our team has custom technology in place that identifies potential refunds for initially non-refundable tickets due to COVID-19. By taking this initiative on behalf of our clients, we have been able to decrease the amount of unused tickets on file and remove the burden from our travel managers of having to request the refunds themselves.
The travel managers who partner with us have reported significant value in the additional technology we have developed for efficiently managing unused tickets and potential refunds.
Brenda Rollin, administrative manager for H.J. Martin and Son, said, “Thank you for the great service. We appreciate what Fox World Travel has done to help us through this time.”
Fox has also developed technology for leveraging UATP cards. We partnered with the airlines and our clients to obtain UATP cards where applicable, programmed technology that will leverage the card for specific travel parameters and developed reporting to help travel managers stay current on UATP card usage.
At Fox, we are always challenging ourselves to be forward-thinking, innovative and solution driven. COVID-19 has absolutely challenged us, and we are living up to our Soar Together and Find-A-Way philosophies with our industry partners and clients!
Related PostsView More
5 Must-See Destinations You Will Not Believe are in the US
1. The blue-green waters of Supai, Arizona are a must see! If you’re looking for an adventure, then Supai, Arizona should be on your US travel bucket list. This tiny village is located in... Read More
Sedona, Arizona: A City Guide for Tourists
Arizona truly is a gem of a travel destination. The amazing red-rock mountains and the almost perfect temperature makes it one of the most relaxing places in the world. Sedona is one of our... Read More
COVID-19 Packing Tips / Travel Kit
There is a lot information out there right now about safe travel, and it can be difficult to know where to start reading. One of the most common questions and stressors for any trip that we hear... Read More