Switching Your Travel Management Company?
You're not alone. Most organizations switch TMCs for the same three reasons, and all three are fixable.
Maybe your travelers can’t reach anyone when things go wrong. Maybe your reporting gives you data but not answers. Maybe your TMC got acquired, and suddenly you’re a small account at a very large company.
Whatever brought you here, switching travel management companies doesn’t have to be the painful process you’re expecting. At Fox World Travel, we’ve been onboarding new clients for decades and have built a process that gets your program live without disrupting your travelers, technology, or budget.
We’d like to earn your business. Start with a conversation.
Partner with a proven travel management company you can trust
Schedule a brief discovery call.
The Three Reasons Travel Managers Switch TMCs (And What to Look for Instead)
If you’re considering switching your travel management company, you’re probably experiencing at least one of these. Knowing what went wrong makes it easier to evaluate what you need next.
Travel support falls short when it matters most
After-hours disruptions. Canceled flights. Last-minute hotel changes. If your travelers are fending for themselves, it's not a technology problem — it's a service model problem.
What to look for: A TMC with 24/7 support, proactive duty of care tools, and real-time traveler communication — not a chatbot and a hope.
Your travel program feels like an afterthought
Mega TMCs grow through acquisition. What that often means for mid-market clients: rotating account teams, off-the-shelf programs, and the creeping sense that your account isn't a priority anymore.
What to look for: A dedicated account management team that understands your business, remains engaged over time and builds solutions around your goals-not a predefined model.
Your data doesn't tell you anything useful
You have reports. What you don't have is insight. If your travel data isn't helping you make decisions — about policy, suppliers, compliance, or spend — your reporting isn't working for you.
What to look for: Customized reporting, benchmarking, strategic guidance, and technology that helps transform travel data into informed business decisions.
How Fox World Travel Is Different
We’re not going to tell you we’re the biggest travel management company in the industry. We’re going to tell you why that works in your favor.
A dedicated team that stays
Every client gets a dedicated Client Solutions Manager — a named person who knows your account, your travelers, your policy, and your goals.
When your previous TMC was acquired, your account manager changed. At Fox, independently owned since our founding, your team stays year after year.
A program built for your business
Fox takes the time to understand your travelers, policies, culture and goals before recommending solutions. The result is a travel program tailored to your organization’s needs and designed to be easier to manage - not more complex.
Technology that works the way you do
Technology should support your travel program-not force you to change it.
From online booking tools to expense management and reporting solutions, we create a technology experience that supports your travelers, simplifies administration and aligns with the way your organization works.
If you've been told a customization isn't possible, talk to us. Our answer is almost always 'let's figure that out.'
An onboarding process that actually works
Switching TMCs is intimidating because transitions go wrong. Ours don't.
Fox's proprietary onboarding process has been refined over decades of implementation experience. We handle the data migration, system configuration, and traveler communication — so your program goes live on time, without the chaos.
What Travel Managers Say About Making the Switch to Fox World Travel
What Switching to Fox World Travel Actually Looks Like
One of the biggest barriers to switching TMCs isn’t frustration with your current provider; it’s fear of what the transition will look like. Here’s what you can expect when you make the move to Fox World Travel.
Step-by-Step TMC Switching Process
We start with a call, no pitch deck, no dog-and-pony show. We want to understand your program, pain points, travelers, and goals. This conversation shapes everything that comes next.
Our sales and account management team builds a proposed program structure based on the discovery conversation that’s tailored to your organization. This includes technology configuration recommendations, reporting setup, policy alignment, and traveler communication planning.
If you’re running a formal RFP, we’ll respond to every requirement with specifics, not boilerplate. If you’re evaluating us informally, we’ll provide a detailed program proposal with transparent pricing.
Our dedicated implementation team manages the full transition, data migration, system configuration, Online Booking Tool setup, and traveler communication. Your travelers will know what’s changing, when it’s changing, and what they need to do.
When your program goes live, your dedicated Client Solutions Manager is already in place working with you and, not assigned after the fact. From day one, you have a named contact who knows your account to provide ongoing consultation and strategic guidance.
Fox World Travel vs. the Mega TMCs
We’re a different kind of corporate travel management company. Here’s how the experience compares.
| What matters to you | Mega TMCs (Navan, AmExGBT, CTM, FCM) | Fox World Travel |
|---|---|---|
| Account team continuity | Rotating account support; new team after acquisitions | Your dedicated Client Solutions Manager stays — year after year |
| Tools and Technology | Off-the-shelf programs with limited flexibility and complex implementations | Built from scratch around your policy, travelers, and goals |
| Organization size focus | Built for Fortune 500; mid-market clients feel overlooked | Built for you |
| Ownership structure | Most have been acquired, private-equity or gone public | Family-owned and independently operated since its founding |
| Switching experience | Often chaotic; timelines slip; travelers left in the dark | Proprietary onboarding process; your travelers know what to expect |
| 24/7 support | Call center; ticket queues; chatbots | Dedicated agents who know your account |
| Custom programming | “We can’t do that” | “Let’s figure that out” — Fox’s answer to every custom request |
Frequently Asked Questions About Switching Travel Management Companies
Most TMC transitions take 6 to 12 weeks from signed agreement to go-live, depending on program complexity, technology configuration, and the number of travelers. Fox World Travel’s proprietary implementation process has been refined over decades of experience. We plan the timeline with your team, communicate it to your travelers, and hold to it.
A successful transition should improve the traveler experience, not disrupt it. Fox develops a communication and onboarding plan tailored to your organization. Your travelers will know what platform they’re using, what’s changing, and what they need to do before the switch goes live. Our goal is that your travelers notice an improvement, not an interruption.
Unused ticket management is one of the most common concerns during a TMC transition. Fox World Travel handles unused ticket tracking and application as part of the implementation process, identifying existing credits, loading them into your new program, and automatically applying them to future bookings where eligible.
Yes. Fox World Travel is both an SAP Concur partner and a Deem Collective Premium Partner. If your organization already uses either platform, we can continue with your existing tool and optimize the configuration around your new program. If you’re evaluating which tool is right for you, we can help with that too.
Many of our clients come to Fox because they have needs that don’t fit into an off-the-shelf travel management model. We begin by understanding your travel policies, business objectives, traveler expectations, reporting needs and culture, then build a solution around them. Our consultative approach helps travel managers achieve their goals without forcing their program into a predefined framework. If you’ve been told a customization isn’t possible, talk to us.
Start with a discovery conversation. We’ll learn about your program, your pain points, and your goals, and give you an honest assessment of whether Fox is the right fit. If we’re not, we’ll tell you. If we are, we’ll show you exactly what your program would look like with us.
Meet the Fox World Travel Global Sales Team
When you reach out, you’ll be connected with one of our Global Sales Directors. They are experienced corporate travel professionals who will take the time to learn about your travelers, technology, reporting needs and program goals before making any recommendations.
