Building Trusted Relationships during your implementation stage

Fox World Travel is an SAP Concur TMC Elite Partner and didn’t grow to be a leading, global travel management company by chance. Since its founding in 1960, this innovative organization has differentiated itself by going above and beyond. Instead of one-size-fits-all solutions, the Fox team customizes every travel program to specific client needs, combining the best tools and technology with human ingenuity to always “find a way.” Fox World Travel has partnered with SAP Concur for the past sixteen years to deliver an unwavering commitment to service excellence. It’s a partnership built on mutual trust, creativity, and a track record of success.

The client, a multimillion-dollar freight and logistics company, has two longtime on-site agents who handle all traveler bookings. Because travelers are familiar with the on-site agents, the client wanted a travel management company who would work behind the scenes without the travelers’ awareness.

After just having fully transitioned to their second TMC within in a two-year period, a university’s new TMC partner abruptly closed its doors. They found themselves not only instantly without a TMC, but all transitional work and updated records for travelers, as well as processes and works-in-progress for upcoming student and alumni group travel were inaccessible. They needed to start from square one and urgency was high.