Custom On-Site Configuration
The client, a multimillion-dollar freight and logistics company, has two longtime on-site agents who handle all traveler bookings. Because travelers are familiar with the on-site agents, the client wanted a travel management company that would work behind the scenes without the travelers’ awareness.
Additionally, the client’s previous TMC was unwilling to invest in their on-site program. The client’s on-site agents made reservations through the online booking tool because the previous TMC would not provide GDS access. This meant when hotel and car bookings needed to be modified, the reservation would have to be canceled and a new one created.
The invoice also did not allow for much customization.
Fox World Travel’s implementation and travel technology teams worked together to provide enhancements to the client’s overall on-site program.
The client has been vastly satisfied with Fox’s overall level of support. GDS access has increased ease and efficiency in modifying hotel and car reservations.
Custom programming has also allowed for continuity of the client’s on-site program appearing entirely in-house while adding valuable tools such as traveler tracking and spend reporting.
“Moving to the GDS from Concur has been fantastic. Tickets, itinerary changes and modifications are done with ease. We spend less time per transaction than we did in Concur, which has been great from a production standpoint as our booking volume has increased.” – Travel Manager
On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.
As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.
Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.
Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.