Unlocking Global Markets: Integrating Fox U.S. Services into a Multinational Framework
Signify (formerly known as Phillips Lighting) is a multinational lighting corporation headquartered in the Netherlands. As the world leader in lighting, Signify provides commercial customers and consumers with quality products, systems and services that redefine what light can do and how people use it. Signify’s innovations contribute to creating a safer, smarter and more sustainable world. Signify’s strong partnership and collaboration with Fox World Travel has resulted in a successful travel program.
Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.
Fox implemented and successfully serviced Canadian travelers directly from the U.S., utilizing the same agent team that was already servicing U.S. travelers. This approach ensured a single, seamless experience for both U.S. and Canadian-based travelers, as well as expanding destination options for them. Fox prioritized compliance with Canadian laws and regulations related to travel services and ensured that all services provided met the necessary standards with Canada.
Implementing U.S. services in Canada helped the client achieve their goal of centralizing travel data globally, leading to more efficient and informed decision-making. The centralized reporting system streamlined data management into a single reporting platform, providing real-time insights into travel patterns, expenses and compliance for Canada and North America as a whole.
Fox World Travel’s innovative approach not only met the client’s immediate needs but also uncovered additional benefits that positively impacted duty of care, cost management and overall travel efficiency. Keeping the same agent team for both the U.S. and Canada gave them consistent service with all Signify’s employees.
On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.
As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.
Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.
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