Authentically servingyou, your traveler and your organization

The client, a CEO of a global manufacturing and supply company, required VIP service for an immediate family member’s Italian vacation, complete with a private chateau and around-the-clock service. As discerning lifestyle travelers accustomed to exclusive transportation and lavish accommodations, the client needed to ensure a safe, seamless, white-glove travel experience from start to finish.

During a standard business travel review between the client and their Fox client solutions (account) manager, it was recognized that the client wasn't fully utilizing the duty of care tools available to them from Fox. The customer wanted the ability to quickly locate and communicate with travelers during a time of crisis.

A new manufacturing client came to Fox World Travel without a corporate hotel program in place, and was subsequently missing out on hotel savings and other benefits. The client’s travel manager, who was new to business travel management, did not have negotiating power, supplier relationships or technology to effectively manage a time-consuming procurement process to secure the best hotel rates for their organization. So, the client looked to Fox to help build a hotel program that would achieve savings, improve their duty of care and improve the traveler experience.

Fox World Travel is an SAP Concur TMC Elite Partner and didn’t grow to be a leading, global travel management company by chance. Since its founding in 1960, this innovative organization has differentiated itself by going above and beyond. Instead of one-size-fits-all solutions, the Fox team customizes every travel program to specific client needs, combining the best tools and technology with human ingenuity to always “find a way.” Fox World Travel has partnered with SAP Concur for the past sixteen years to deliver an unwavering commitment to service excellence. It’s a partnership built on mutual trust, creativity, and a track record of success.

SITUATION: Virtual payment solutions have revolutionized the travel industry, making it easier and safer for companies to prepay travel expenses for employees and temporary staff without distributing corporate credit cards—eliminating the need for travelers to use personal credit cards. However, this solution is still evolving, and some hotels have not adopted this technology, as in the case experienced by one of Fox World Travel’s clients who provide in-store support services to retailers nationwide.

Our agents needed an integrated platform to identify and reserve options unavailable in the traditional agent reservation system to give our customers the best deals and the broadest possible range of travel content. Fox also needed a better system to efficiently book travel for our customers and be empowered with confidence, regardless of their level of travel industry experience.