No Plastic, No Problem: Fox-Backed Virtual Payment Solution Provides Care, Convenience and Control
Virtual payment solutions have revolutionized the travel industry, making it easier and safer for companies to prepay travel expenses for employees and temporary staff without distributing corporate credit cards—eliminating the need for travelers to use personal credit cards. However, this solution is still evolving, and some hotels have not adopted this technology, as in the case experienced by one of Fox World Travel’s clients who provide in-store support services to retailers nationwide. The client needed a payment solution for employees and contractors without corporate credit cards. These travelers utilized hotel brands unfamiliar with the virtual payment system and process—leading to confusion and frustration upon guest check-in.
Simple Setup and Implementation
Seamless Around-the-Clock Traveler Support
On behalf of the client and their travelers, Fox worked closely with Conferma Pay to provide 24/7/365 virtual payment support, including:
The client benefited from this Fox-back virtual payment solution through:
On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.
As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.
Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.
Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.