Travel Agent Services

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CORPORATE TRAVEL AGENTS

Authentically serving your needs, how you need them.

Whatever you do, don’t settle

Fox’s corporate travel agents are available to fill your program needs, whether through a dedicated service model, after-hours needs or even VIP services for your most high-touch travelers.

Need help? Not all travel programs are configured the same. Allow Fox to showcase for you some of the options that you may want to consider as priority in your overall service needs and to alleviate pressure off your team:

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Customer service representative
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Dedicated Service Model

One of the newer trends in travel management is in creating the structure of an in-house, dedicated service team. Essentially this model is a hybrid of an in-house travel agency and an offsite call center travel partner. This model is really well known for its personalization of service and can be customized using your own W2 associates who leverage Fox’s booking system, or Fox associate sitting at your office. It’s a great option for companies with high volume, changing policy or simply those who like to have more hands on. It’s like having your own in-house travel agency, but more process and cost efficient.

Designated Team

A designated team is similar to that of a dedicated model, whereas you have an exclusive team of agents who cover your company as opposed to a single dedicated person. What that means is that your agents sit at Fox as a Fox employee and a small number of exclusive agents share access to your account providing you with a small team of people who highly specialize in your account.

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VIP360

Experience the personalized touch and expertise that sets VIP travelers apart. Our high-touch, white-glove service team ensures flawless attention to detail from the moment your journey begins until its completion. With 24/7 flight monitoring, we leave no aspect to chance. This premium service is sought after by executives, consultants, executive families, and boards of directors, guaranteeing an exceptional travel experience for all. Trust us to deliver an impeccable and tailored journey, leaving you feeling like a true VIP.

Fox Emergency Service Team

As the name suggests, this team is on the clock and ready at a moment’s notice to serve clients who are in a tight spot. Small or large, Fox and our dedicated emergency experts have handled and continue to handle anything travel sends our way. Hosted 100% in house with Fox World Travel agents, you know your service, even in the tensest of moments, will be more than you expected.

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International/ Multinational Expertise

As an organization founded on in-depth training and education, Fox’s specialized international and multinational rate desk is available to all clients to provide extensive counseling regarding fare rules, applicable fees, security requirements and destination information.

Group Air Services

When it comes to gathering your team from different places at any given time, you’ll need comprehensive group air services to ensure the team, the whole team, gets there and back together, no matter the destination or occasion.

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Case Studies

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Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.
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Situation: The client, a leading commercial furnishings company with its own dedicated in-house travel department, selected Fox World Travel (Fox) as their new travel management company. Before partnering with Fox, the client used a different reservation (GDS) system than the Travelport Smartpoint platform offered by Fox. The challenge presented to Fox was to ensure a seamless transition to Travelport Smartpoint with the least amount of disruption to their travelers or organization.
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For the past ten years, Fox World Travel has provided travel management services and customized agent technology for one of the largest healthcare software companies in the world. The client operates a large, fast-paced, high-volume on-site travel department where agents’ productivity, efficiency and accuracy are priorities and integral to the company’s success. Throughout this decade-long partnership, Fox worked closely with the client to monitor, evaluate and improve operational efficiencies by incorporating several customized solutions.
Italian VIP Vacation
The client, a CEO of a global manufacturing and supply company, required VIP service for an immediate family member’s Italian vacation, complete with a private chateau and around-the-clock service. As discerning lifestyle travelers accustomed to exclusive transportation and lavish accommodations, the client needed to ensure a safe, seamless, white-glove travel experience from start to finish.
Customer Service
The client, a multimillion-dollar freight and logistics company, has two longtime on-site agents who handle all traveler bookings. Because travelers are familiar with the on-site agents, the client wanted a travel management company who would work behind the scenes without the travelers’ awareness.
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The client has an on-site agent configuration and routes their international itineraries to Fox for review. The on-site agent booked roundtrip itineraries for two travelers from Indianapolis, Indiana, to Vilnius, Lithuania (IND > ORD > FRA > VNO). The itineraries were booked as business class on United Airlines with a total of $12,752.23.
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Evaluating your travel management program involves careful consideration of various factors. At Fox, we prioritize transparency and fairness, avoiding cryptic pricing models. With us, you won’t miss out on opportunities to enhance your program. We believe in doing what’s right and treating you with respect, conducting business the way we’d want to be treated. Trust and partnership are at the core of our values.

There is so much to consider when evaluating your travel management program. Without question there are services that you can expect and those that come with additional investment. With Fox, we don’t believe in hiding behind cryptic pricing models. We are transparent and fair with our pricing so you never feel like you missed an opportunity to enhance your program. We believe in doing what’s right and treating you with respect, conducting business the way we’d want to be treated. Trust and partnership are at the core of our values.

If you value a straightforward and logical approach to partnership that delivers guaranteed results, let’s have a conversation. Business doesn’t have to be complicated.