Elevating Your Corporate Travel Experience with Customized Solutions
At Fox World Travel, we pride ourselves on offering customized travel programs that cater to the unique needs of each client. Our dedicated service models are designed to provide personalized support, ultimate control, and a high-touch travel experience. Whether you employ your own agent(s) or prefer a dedicated Fox agent(s) to work exclusively with your travelers, we have the expertise to support various configurations, including onsite, rent-a-plate, or corporate travel desk.
Our approach to dedicated agent service is tailored to meet the specific needs of your organization. We listen and dig deep to understand your travelers, culture, priorities, and goals, ensuring that our solutions improve the traveler experience while saving you time and money.
Fox offers customized technology solutions to create an efficient workflow for your agents. These solutions provide access to the GDS, proprietary Fox tools, and beneficial third-party software. This ensures that your dedicated agents have full access to discounts, unused tickets, reporting analytics, compliance messaging, and more.
We have developed a proprietary agent desktop plugin in partnership with Travelport to improve workflow and create efficiencies. This plugin ensures that information is displayed consistently for the dedicated agent to access and utilize during the reservation process, including pop-up messaging for travelers with special considerations. Additionally, we streamline workflow by customizing automation in partnership with Concur Compleat for ticketing, exchanges, and schedule changes, reducing the time spent on manual tasks.
Our operational support includes direct, hands-on support from an operations manager, 24/7/365 in-house backup and after-hours team, an onsite support team, training support, and communication of industry and technology updates. We also offer international rate desk support to ensure the best possible rates and routing on complex international travel.
Fox’s in-house backup and after-hours support teams are available 24/7 to provide assistance when needed. All agents on the backup team receive training regarding unique aspects of your account to handle requests correctly and efficiently. Our technical support and training teams are available to dedicated staff to answer technical and procedural questions and create and update systems to help streamline the client-agent workload.
In summary, Fox World Travel’s customized travel programs are designed to provide personalized, efficient, and high-touch support to meet the unique needs of your organization. Our commitment to understanding your travelers and delivering tailored solutions ensures an exceptional travel experience and significant cost savings.
