Cognition Data Insights Drive Policy and Program Improvements
Fox World Travel’s client, a global leader in specialty vehicles and access equipment, recognized the need to better cater to the unique needs of its 15 divisions, especially those with the highest travel demand. While their current program with Fox was high-performing, the client and Fox saw an opportunity to further optimize their approach by gaining deeper insights into program spend, booking trends, traveler preferences, feedback and more.
To tackle this challenge head-on, the client partnered with Fox and leveraged their expert data analytics team and advanced business intelligence platform, Cognition. This powerful tool seamlessly collected and analyzed data from multiple sources, including transaction data, itineraries, traveler surveys, supplier spend data, and traveler booking behaviors and translated it into intuitive dashboards.
The client’s partnership with Fox and the utilization of customized dashboards proved to be a game-changer. By harnessing the power of Cognition, they were able to unlock valuable insights and drive meaningful improvements in their travel management program. Intuitive dashboards provided valuable information on booking trends, supplier preferences, and traveler behaviors, enabling the client to optimize supplier contracts, make customized policy adjustments for each division, and enhance the travel experience for their road warriors.
Imagine these dashboards tailored to your unique needs. Here is how the client leverages customized dashboards to achieve program improvements:
“Fox’s Cognition dashboards unlocked a new level of program optimization. Real-time spend insights allow us to tailor policies by division for enhanced traveler experience, better cost control and program improvements.”
– Client Travel Manager
On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.
As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.
Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.
Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.