Compliance Messaging and Hotel Attachment

Situation

Fox’s client had many travelers booking hotels outside of the managed travel program. To remedy this, the client updated their travel policy to state that there would be no reimbursement for travel booked outside the managed program. Even after this change, less than half of the client’s travelers had a hotel attached to their overnight air reservations.

Solution

Fox provides custom messaging as part of the post-booking process that can be used to support policy compliance, and we recommended this solution. Though the messaging can be tailored, the client elected to use our standard hotel compliance option.

When a traveler books an overnight air reservation without a hotel, an email message is automatically sent that notifies them of the policy violation and includes instructions and links to add a hotel.

Additionally, the Fox invoice sent to travelers includes a “Need a Hotel?” reminder if the itinerary includes more than one flight date but no hotel.

Discoveries

In comparing the client’s hotel attachment three months before implementing custom messaging to three months after, the client’s hotel attachment increased by 29%, from 47% to 76%.

Additionally, their number of hotel stays within the travel program increased from 4,613 in year one to 9,151 in year two.