Custom Development for Interactive Unused Tickets Library
The client has a very large travel volume, with approximately 1,000 unused tickets on file at a given time. The client previously used a spreadsheet to track these tickets and was looking for interactive capabilities beyond a standard unused ticket report.
Fox developed a custom module in the client’s travel portal that houses a library of all unused ticket inventory available and allows the client’s on-site agents to check out tickets for exchange. Agents can sort for and select high-value tickets, resulting in higher captured savings. When checking out a ticket, a popup notice displays any applicable fees for the associated airline.
Fox’s back-end database automatically updates when a ticket has been rebooked and removes it from the unused ticket inventory.
The unused tickets library includes an option to generate an Excel report for tickets exchanged within a specific date range that will show the value of regained savings.
We approached Fox with an out of the box idea to help us better track and manage our unused ticket inventory. They quickly put pen to paper to help develop a tool that has transformed our process and saved us time and money! The solution is in line with the work we’ve seen throughout our partnership with Fox: innovative, accurate, user-friendly development. Fox listens to understand our concepts, sometimes better than we can articulate them. Their development team was fantastic to work with and kept us involved throughout to ensure the custom request fulfilled our vision. The tool has been a game changer for our team and Fox continues to surpass our expectations. They are truly an extension of our managed travel program. – Travel Manager
On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.
As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.
Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.
Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.