Custom On-Site Configuration

SITUATION

The client, a multimillion-dollar freight and logistics company, has two longtime on-site agents who handle all traveler bookings. Because travelers are familiar with the on-site agents, the client wanted a travel management company that would work behind the scenes without the travelers’ awareness.

Additionally, the client’s previous TMC was unwilling to invest in their on-site program. The client’s on-site agents made reservations through the online booking tool because the previous TMC would not provide GDS access. This meant when hotel and car bookings needed to be modified, the reservation would have to be canceled and a new one created.

The invoice also did not allow for much customization.

SOLUTION

Fox World Travel’s implementation and travel technology teams worked together to provide enhancements to the client’s overall on-site program.

  • Custom programmed the traveler invoice to remove all Fox branding and phone numbers.
  • Provided GDS access and sent a Fox operations manager to the client’s offices for a week to provide training, as 10+ years had passed since the agents last used a GDS tool.
  • Set up management reports to track year-over-year spending, average ticket cost, number of reservations, etc., to help the agents show their company the value of having a travel department.
  • Gave access to traveler tracking to help identify where the company’s nearly 1,000 travelers are at any given time.

DISCOVERIES

The client has been vastly satisfied with Fox’s overall level of support. GDS access has increased ease and efficiency in modifying hotel and car reservations.

Custom programming has also allowed for continuity of the client’s on-site program appearing entirely in-house while adding valuable tools such as traveler tracking and spend reporting.

 

“Moving to the GDS from Concur has been fantastic. Tickets, itinerary changes and modifications are done with ease. We spend less time per transaction than we did in Concur, which has been great from a production standpoint as our booking volume has increased.” – Travel Manager