Custom Recruit Travel Booking Tool
A Fox client in the transportation and logistics industry relies heavily on Greyhound bus transportation as a low-cost option for recruit travel. The client was seeking a streamlined solution for booking transportation to their training centers across the U. S. to meet their high recruitment and new hire training requirements.
Because Greyhound content is not available via traditional reservation systems, the client’s recruit travel process with their previous travel management company (TMC) was manual and lengthy, and there was no way for the company’s nearly 60 recruiters to compare cost and traveler experience options.
Working with an API connection from Greyhound, Fox developed a custom recruit traveler database and online booking tool that pulls air, car and Greyhound bus itineraries into a single platform where recruiters can compare trip times and cost.
When a recruit is hired, the recruiter creates a recruit ID in the tool that includes the traveler’s personal details, training location, date and time, and their home location. IDs are stored in the tool and can be filtered by name, training date, travel status (open, pending, etc.) and training type.
To book travel, the recruiter selects an open (unbooked) ID, and the tool automatically pulls air, car and bus itineraries that match the travelers training dates and location details.
Fox developed custom features requested by the client to help recruiters make informed buying decisions when selecting itineraries:
Once an itinerary is selected, the recruiter can book air through Concur Travel single-sign on or through agent fulfillment. Click-to-book is available directly within the tool for bus and car itineraries. When a booking is complete, the trip itinerary is automatically sent to the traveler via text message.
Recruiters no longer have to manually manage and book recruit travel. Additionally, instead of being limited to bus reservations, recruiters can now decide if air, car or bus is the best itinerary based on cost consciousness and traveler experience. The tool was developed in its entirety during the client’s Fox travel program implementation in time for their travel program launch, ensuring no disruption to service.
On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.
As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.
Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.
Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.