Duty of Care Drill

Situation

During a standard business travel review between the client and their Fox client solutions (account) manager, it was recognized that the client wasn’t fully utilizing the duty of care tools available to them from Fox. The customer wanted the ability to quickly locate and communicate with travelers during a time of crisis.

 

Duty of Care Drill Response Rates

Solution

Fox and the client implemented a duty of care drill utilizing Fox’s traveler tracking system to ensure the organization is prepared for emergencies impacting travel. The purpose of the drill was to identify flaws or weaknesses which could impact communication with business travelers during an emergency. Standards were created and followed for distributing a message to travelers in a specific geographic area. The following message was sent to a sample of travelers using traveler profile contact information:

“This is a test of the travel program new alert messaging system. Please respond with the letters OK to let us know you received this message. Thank you for your assistance.”

Discoveries

Accurate and current traveler profiles are required to improve on the 86% mobile response rate.
If no mobile phone is listed in the traveler profile, the message will send via email.
The traveler tracking system utilizes traveler opt-in functionality that can be disabled on a company level in order to communicate to travelers during an emergency. Fox recommends disabling this functionality.