Eliminating Leakage Through Smart Design

When travelers began bypassing approved booking channels in favor of public travel websites, a healthcare organization faced growing compliance challenges, reduced visibility into travel data, and increased duty of care risks. Fox World Travel identified the root cause—not policy, but a frustrating user experience—and responded with a customized online booking solution designed around traveler needs. By introducing a modern, intuitive platform, enhancing support features, and implementing a seamless rollout strategy, Fox dramatically improved the booking experience while restoring program control. The results were immediate: 97% online adoption, near-perfect compliance, and overwhelmingly positive traveler feedback. Discover how a traveler-first approach helped transform booking behavior and deliver measurable business results.zDeem