Fox Flex Expense Increases Accuracy, Efficiency and Visibility
The client, a leading advisory, tax, and assurance firm, was growing rapidly and needed a more robust expense management system to scale with its expansion. The client transitioned to the Chrome River expense management system to accommodate this growth and improve their expense management process.
Using the Fox Flex Expense solution, Fox’s in-house application & product development team worked closely with the expense provider and the client to determine the necessary data fields and applicable expense integration specifications required. Fox used an API connection and custom configuration to automate a daily data feed to the client’s expense platform.
Fox’s solution enabled a seamless transition to a new expense management solution which allowed the client to centrally manage their travel expenses and gain visibility into key financial data, all while increasing productivity and reducing the potential for user error.
This integration established a seamless, automated flow of travel data to the client’s new expense platform resulting in many additional benefits, including:
Fox Flex Expense allows our clients to work with any third-party expense solution of their choice, including Chrome River, Workday, Oracle, Infor, and others, resulting in increased accuracy, efficiency, and visibility.
On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.
As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.
Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.
Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.