Increased Online Adoption Improves Visibility, Savings and Duty of Care

SITUATION

Before partnering with Fox, the client was experiencing a low online adoption rate for reasons including lack of online booking tool training, inconsistent invoicing and itinerary data, and minimal communication to travelers regarding the managed travel program. Approximately half of all travelers booked travel directly through the airlines or external travel websites.

SOLUTION

During implementation, the customer’s Fox client solutions manager worked closely with our project management team to develop and roll out a comprehensive training and education program. The Fox client solutions manager was on-site with the client during implementation, providing hands-on training about the online booking tool and the benefits of utilizing a travel management company. The training was rolled out across several departments and functions, including executive assistants, accounting personnel and travel arrangers. Fox continues to work with the client to provide training and support.

DISCOVERIES

The client’s online adoption rate increased to 92%.  Now that the client can capture more travel data, they have greater analysis and cost savings visibility. Additionally, the client can track travelers for duty of care initiatives.