International Rate Desk Savings for On-site Configuration
The client has an on-site agent configuration and routes their international itineraries to Fox for review. The on-site agent booked roundtrip itineraries for two travelers from Indianapolis, Indiana, to Vilnius, Lithuania (IND > ORD > FRA > VNO). The itineraries were booked as business class on United Airlines with a total of $12,752.23.
The client elected to set up their travel program so that international itineraries are routed to Fox’s international rate desk for an additional savings review. Our international rate desk reviewed fares for United Airlines partner carriers (code share partners) to search for a lower-cost pricing option for the same flight itinerary originally booked. They were able to find tickets on the same flight in the same class of service for nearly $4,000.00 less than the original price by booking the itinerary using a combination of United and Lufthansa fares.
The Fox international rate desk was able to secure more than $8,000.00 in savings for the client.
| Original ticket cost: | $12,752.23 |
| Cost of ticket using rebooked fare from FIT: | $8,674.73 |
| Savings per ticket: | $4,077.50 |
| TOTAL SAVINGS: | $8,155.00 |
On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.
As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.
Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.
Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.