Multinational Consolidation Leads to Savings and Duty of Care

Situation

SAP Concur recommended Fox to a global recruitment company based on our close partnership status and Concur’s confidence in Fox to provide the leadership needed to consolidate the client’s travel across Europe, and eventually the United Arab Emirates and Asia.

The company is rapidly growing and undergoing significant multinational expansion. When the company came to Fox, they had no consolidated travel program and were not utilizing a travel management company in the U. S. The travel policy was not mandated and experienced high rates of leakage, therefore the company was finding it difficult to control travel expenses worldwide.

Further, the client had no visibility to spend outside of the U. S. and was without a central travel reporting tool, gaps which meant they had little ability or data in order to negotiate with airlines. The client also had no safety program for duty of care.

Solution

Fox consolidated all travel in the UK, Germany, Netherlands and United States utilizing our partnership with BCD Travel. Fox provides global leadership and management for the travel program while BCD provides local in-country services. A plan to consolidate the remaining countries is forthcoming.

Fox’s implementation, client solutions and business travel technology teams worked in tandem with BCD to not only organize a strong consolidated program but also to reduce the time needed to implement the program globally.

Goals included:

  • Gain global travel spend visibility for analysis and financial management.
  • Increase travel policy compliance.
  • Satisfy travelers with superior service.
  • Improve global knowledge to promote best practices.
  • Leverage worldwide purchasing power.
  • Establish better system to track employees and strengthen duty of care.

Discoveries

The client is now realizing the benefits of multinational consolidation with a single TMC armed with central data for travel and expense. Savings have been realized across the company’s global travel program thanks to opportunities realized through consolidated reporting. Travel technology, both for the travelers and travel arrangers, is now more user friendly thanks to single platform administration and an online travel booking tool that has been optimized for each locale.

Moreover, consistent delivery of agent services and expert global account management consulting provide the support required to extend the travel program’s value to all regions the client operates in — all of which contribute to the company’s desired ROI.

  • Standardized travel policy and process.
  • Concentrated sourcing.
  • Standardized booking and fulfillment processes.
  • Ability to track travelers from a single platform for duty of care initiatives.

In the first four months with Fox, the company realized approximately $35,000 in savings.