No Plastic, No Problem: Fox-Backed Virtual Payment Solution Provides Care, Convenience and Control

SITUATION

Virtual payment solutions have revolutionized the travel industry, making it easier and safer for companies to prepay travel expenses for employees and temporary staff without distributing corporate credit cards—eliminating the need for travelers to use personal credit cards. However, this solution is still evolving, and some hotels have not adopted this technology, as in the case experienced by one of Fox World Travel’s clients who provide in-store support services to retailers nationwide. The client needed a payment solution for employees and contractors without corporate credit cards. These travelers utilized hotel brands unfamiliar with the virtual payment system and process—leading to confusion and frustration upon guest check-in.

SOLUTION

Simple Setup and Implementation

  • Fox engaged the client with Conferma Pay to establish a payment process with the client’s banking partner.
  • During implementation, Fox worked closely with the client and Conferma Pay to set up custom programming, define the reservation and card usage criteria, and provide account-specific agent training.
  • Through a OneFox approach, between implementation, technology and operations, launched a customized PCI-compliant booking platform integrated with Conferma Pay technology, enabling virtual payments between the client’s travelers and hotel suppliers.

Seamless Around-the-Clock Traveler Support

On behalf of the client and their travelers, Fox worked closely with Conferma Pay to provide 24/7/365 virtual payment support, including:

  • 24/7/365 access to booking hotel reservations online or offline.
  • Automated and faxed authorizations sent directly to the hotel.
  • Invoice reservation confirmation sent to travelers upon receipt.
  • Monitoring, editing, updating and sending payment communications to hotels.
  • Troubleshooting declined hotel payments and facilitating a timely resolution.
  • Educating hotels unfamiliar with Conferma Pay technology—often walking hotels through the payment process.

DISCOVERIES

The client benefited from this Fox-back virtual payment solution through:

  • Care: Provided travelers with 24/7/365 support, no matter when and where they are in the travel journey.
  • Convenience: Streamlined payment process—no expense reimbursements, hotel pre-payments or cash advances.
  • Control: Created a secure, controlled and improved booking experience for travelers.