Pre-Authorization Form for Non-Employee Travel
During implementation, the client shared the challenges they had with their prior TMC on booking travel for non-employees. A large university, they have a significant amount of non-employee travel and the prior process was manual and time-consuming. They would complete a Word document that collected the travel details and then fax or email it to the previous TMC. Additional phone calls would be required to provide form of payment, and communication to the traveler was inconsistent.
Fox created a form on the client’s Fox Portal that travel coordinators can use to submit a form of payment and parameters such as traveler name, travel dates and budget. Details provided through the form are used to generate a shell PNR. This information is held for 10 days, during which time the traveler can call to complete the booking. Below is the process:
1. When a form is submitted, the email notification is sent to the coordinator and traveler with a confirmation number.
2. The traveler calls Fox and gives the confirmation number to an agent.
3. The agent uses the confirmation number to pull up the shell PNR with payment information to complete the booking.
The pre-authorization form is an automated, quick way to collect travel parameters and secure payment details for non-employee travel. The travel manager was pleased that Fox was able to expedite a previously manual process.
“The University has a significant number of unprofiled guest travelers. This business need called for a customized and automated process by which to book guest travelers, who would otherwise have turned to the retail marketplace, diluting our market share performance and forfeiting our negotiated discounts.
Fox responded by designing and implementing a new automated solution which enabled over 110 guests book their travel within our managed travel program this year. It’s been a smashing success and exemplifies creative high-tech problem solving. Thank you Fox!” – Travel Manager
On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.
As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.
Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.
Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.