Seamless Data Integration with a Local, In-Country TMC

CLIENT

Sysmex America, Inc. is a healthcare manufacturing company located in Lincolnshire, IL that distributes and supports automated in vitro diagnostic hematology, flow cytometry, technology solutions, coagulation and urinalysis analyzers, reagents and information systems for laboratories and healthcare facilities.

SITUATION

As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.

SOLUTION

In recognition of the clients’ desire to stay with their current provider, Fox successfully partnered with Sysmex’s preferred Canadian TMC. Through this partnership, Fox developed a custom data integration, uniquely aggregating Canadian and U.S. data in Cognition, Fox’s business intelligence solution.

Cognition harvests and analyzes raw data from transactions, itineraries, and other sources and then translates the data into intuitive visualizations. By using Cognition, the Sysmex travel manager accesses both U.S. and Canadian data in one reporting platform.

DISCOVERY

Fox’s solution has enabled Sysmex to maintain their preferred TMC in Canada through our partnership and consolidate their U.S. and Canadian data in one centralized location. This seamless integration not only saves time but also streamlines the process of collecting and analyzing data, facilitating informed decision-making. Through this integration in Cognition, we enhance efficiencies, empowering the travel manager to effortlessly compare data within a single, user-friendly interface. This collaboration paves the way for smoother operations, improved productivity, and more confident decision-making.

“Our partnership with Fox has been a game-changer, especially their ability to align with a TMC that meets our needs and preferences in our Canadian markets. Working with a familiar and trusted TMC affiliate instilled confidence in our travelers and ensured a seamless and comfortable travel experience. Fox’s adaptability and willingness to meet our specific needs exemplify their commitment to service excellence. This partnership has revolutionized how we manage travel, making it an effortless and intuitive process, which is a testament to the power of understanding client needs and going above and beyond to fulfill them.”

– Global Travel Manager, Sysmex