VIP360 – Providing a Full Circle of Services
SITUATION
The client, a CEO of a global manufacturing and supply company, required VIP service for an immediate family member’s Italian vacation, complete with a private chateau and around-the-clock service. As discerning lifestyle travelers accustomed to exclusive transportation and lavish accommodations, the client needed to ensure a safe, seamless, white-glove travel experience from start to finish.
SOLUTION
The client utilized Fox’s highest level of service, VIP360, which Fox’s most experienced travel professionals provide. As a member of the VIP360 program, the client knew assistance was just a phone call away and made contact through the dedicated private line to reach a VIP travel expert. All travel needs are immediately given top priority status through the dedicated VIP360 line.
A dedicated VIP agent stepped into action by first consulting with the client to understand the unique travel requirements and special service requests, such as room amenities, car service, dinner reservations, spa treatments, private tours and more.
Once the agent uncovered all the information needed to start the booking process, they customized the entire travel experience to their individual needs, including securing backup accommodations at a nearby five-star resort, should the chateau not meet the traveler’s approval upon arrival. The agent also pre-arranged a private chauffeured limousine service to and from their final destination.
When the couple arrived in Italy, the agent immediately notified the client of their safe arrival. Throughout the journey, all travel arrangements were carefully monitored 24/7 via Fox’s proprietary VIP dashboard, ensuring full-circle service and traveler security.
DISCOVERIES
Fox’s VIP agent went the extra mile to ensure the client’s preferences were accounted for, and the vacation was a success from every aspect. From wheels up to wheels down to the travelers’ safe return, the Fox VIP360 service team assured the client that their family members were well cared for in a manner that met their high expectations.
