Managed Travel Programs: Why Human Support Matters
In today’s volatile travel landscape, unmanaged travel isn’t just inconvenient; it’s a corporate risk. To safeguard employees, protect budgets, and ensure business continuity, organizations need a managed travel program backed by real human support.
Human Support in Action
At Fox World Travel, people come first. Our tenured business travel agents work nights, weekends, and holidays to support travelers 24/7. During the recent government shutdown, when up to 10% of flights were suddenly cancelled, we increased staffing by 75% to handle triple the normal call volume, ensuring travelers reached their destinations safely.
“Sandy helped me during an extremely chaotic time, with my flight cancelling while I was at the gate.”
– Corporate Business Traveler.
Technology That Complements People
Tools like Fox Waivers 3i allow travelers to accept schedule changes instantly, creating efficiency for both travelers and support teams.
Key Risks Travel Managers Face
- Flight cancellations: lost productivity and cascading costs
- Government shutdowns: sudden restrictions stranding employees abroad
- Severe weather events: hurricanes, blizzards, floods
- Civil unrest: immediate guidance needed when conditions change
Without a managed program, these risks fall squarely on a travel manager’s shoulders, with limited tools to respond or track your travelers. You may think you have a managed program by partnering with a travel technology company, but if you’re not being supported by a team of experts who are proactive and genuinely have your organization’s best interest at the heart of everything they do, you may not be as “supported” as you’d hope during these situations.
Why Human Support Wins
Automation helps, but trained specialists deliver what technology cannot:
- Rebook itineraries in minutes
- Provide situational intelligence
- Coordinate with HR and leadership
- Offer reassurance under stress
This is duty of care in action, and it’s what employees and stakeholders expect.
Strategic Advantages
A managed travel program doesn’t just mitigate risk; it delivers measurable business value:
- Cost control through negotiated supplier agreements and travel policy compliance. Fox’s teams partner to help you navigate the design of your program.
- Data visibility for spend analysis, forecasting, and supplier performance. Fox built technology that allows you to automate reporting processes and create custom reports unique to your organization!
- Operational efficiency with centralized booking and reporting. Fox Connect brings together essential resources and information for travel managers and business travelers.
- Employee satisfaction by reducing travel friction and ensuring support when it matters most. We survey you and your travelers using Listen360 to gather important feedback tailored to your travel program.
Leaders who champion managed travel elevate their role from cost managers to strategic enablers.
Let’s Connect
Disruption is inevitable. The question is whether your organization will be prepared. Partner with a travel management company that offers real human support. Protect your travelers, safeguard your budgets, and strengthen resilience.
We welcome the opportunity to connect you with our Global Sales Directors to discuss your goals and show how we can strengthen your program in the year ahead. Request more information.
