Business Travel Archives

How Fox Mitigated the CrowdStrike Outage

January 24, 2025

On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.

Seamless Data Integration with a Local, In-Country TMC

November 14, 2024

As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.

Static to Dynamic Reporting with Cognition Data Visualization

July 9, 2024

Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.

Unlocking Global Markets: Integrating Fox U.S. Services into a Multinational Framework

July 9, 2024

Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.

Online booking and buying plane tickets using computer and credit card

Increased Online Adoption Improves Visibility, Savings and Duty of Care

September 19, 2023

SITUATION Before partnering with Fox, the client was experiencing a low online adoption rate for reasons including lack of online booking tool training, inconsistent invoicing

Pre-Authorization Form for Non-Employee Travel

September 18, 2023

Discover how Fox helped a University create efficiencies managing their authorization form for non-employee travel.

Fox Flex Expense Increases Accuracy, Efficiency and Visibility

January 26, 2023

The client, a leading advisory, tax, and assurance firm, was growing rapidly and needed a more robust expense management system to scale with its expansion. The client transitioned to the Chrome River expense management system to accommodate this growth and improve their expense management process.

|Air ticket booking on digital tablet app or online travel insurance concepts. Person with digital tablet and symbol of a plane.

Transition to Travelport Smartpoint Exceeds Expectations

January 25, 2023

Situation: The client, a leading commercial furnishings company with its own dedicated in-house travel department, selected Fox World Travel (Fox) as their new travel management company. Before partnering with Fox, the client used a different reservation (GDS) system than the Travelport Smartpoint platform offered by Fox. The challenge presented to Fox was to ensure a seamless transition to Travelport Smartpoint with the least amount of disruption to their travelers or organization.

Diagrams and graphs on virtual screen. Business strategy, data analysis technology

Improving On-Site Agent Productivity, Efficiency and Accuracy

November 3, 2022

For the past ten years, Fox World Travel has provided travel management services and customized agent technology for one of the largest healthcare software companies in the world. The client operates a large, fast-paced, high-volume on-site travel department where agents’ productivity, efficiency and accuracy are priorities and integral to the company’s success. Throughout this decade-long partnership, Fox worked closely with the client to monitor, evaluate and improve operational efficiencies by incorporating several customized solutions.

VIP360 – Providing a Full Circle of Services

October 1, 2022

The client, a CEO of a global manufacturing and supply company, required VIP service for an immediate family member’s Italian vacation, complete with a private chateau and around-the-clock service. As discerning lifestyle travelers accustomed to exclusive transportation and lavish accommodations, the client needed to ensure a safe, seamless, white-glove travel experience from start to finish.

Duty of Care Drill

September 22, 2022

During a standard business travel review between the client and their Fox client solutions (account) manager, it was recognized that the client wasn’t fully utilizing the duty of care tools available to them from Fox. The customer wanted the ability to quickly locate and communicate with travelers during a time of crisis.

Hotel Sourcing Improves Savings, Duty of Care and Traveler Experience

September 14, 2022

A new manufacturing client came to Fox World Travel without a corporate hotel program in place, and was subsequently missing out on hotel savings and other benefits. The client’s travel manager, who was new to business travel management, did not have negotiating power, supplier relationships or technology to effectively manage a time-consuming procurement process to secure the best hotel rates for their organization. So, the client looked to Fox to help build a hotel program that would achieve savings, improve their duty of care and improve the traveler experience.

Supporting You with proven results from unique obstacles Fox turned into opportunities

No two stories are the same

Case Studies

How Fox Mitigated the CrowdStrike Outage

Seamless Data Integration with a Local, In-Country TMC

Static to Dynamic Reporting with Cognition Data Visualization

Unlocking Global Markets: Integrating Fox U.S. Services into a Multinational Framework

Increased Online Adoption Improves Visibility, Savings and Duty of Care

Pre-Authorization Form for Non-Employee Travel

Fox Flex Expense Increases Accuracy, Efficiency and Visibility

Transition to Travelport Smartpoint Exceeds Expectations

Improving On-Site Agent Productivity, Efficiency and Accuracy

VIP360 – Providing a Full Circle of Services

Duty of Care Drill

Hotel Sourcing Improves Savings, Duty of Care and Traveler Experience

Recent CASE STUDIES

How Fox Mitigated the CrowdStrike Outage

Seamless Data Integration with a Local, In-Country TMC

Static to Dynamic Reporting with Cognition Data Visualization

Unlocking Global Markets: Integrating Fox U.S. Services into a Multinational Framework

Meeting and Venue Negotiation

Cognition Data Insights Drive Policy and Program Improvements

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Supporting You with proven results from unique obstacles Fox turned into opportunities

No two stories are the same

Case Studies

Recent CASE STUDIES

Categories

Want to Learn More?

Events & Webinars

Events & Webinars

Case Studies

Case Studies

Blogs

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Traveler Resources

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Contact Us

Contact Us

Support Links

Quick Links

Contact Fox World Travel

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Fox World Travel