Technology Archives

How Fox Mitigated the CrowdStrike Outage

January 24, 2025

On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.

Seamless Data Integration with a Local, In-Country TMC

November 14, 2024

As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.

Static to Dynamic Reporting with Cognition Data Visualization

July 9, 2024

Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.

Unlocking Global Markets: Integrating Fox U.S. Services into a Multinational Framework

July 9, 2024

Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.

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Cognition Data Insights Drive Policy and Program Improvements

May 9, 2024

Fox World Travel’s client, a global leader in specialty vehicles and access equipment, partnered with Fox to optimize their travel management program. They utilized Fox’s expert data analytics team and advanced business intelligence platform, Cognition, to collect and analyze data from multiple sources. The customized dashboards provided valuable insights into booking trends, supplier preferences, and traveler behaviors. This allowed the client to make data-driven adjustments to policies, optimize supplier contracts, enhance the travel experience, and improve budget control and program compliance. The client’s travel manager praised the Cognition dashboards for unlocking a new level of program optimization.

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Increased Online Adoption Improves Visibility, Savings and Duty of Care

September 19, 2023

SITUATION Before partnering with Fox, the client was experiencing a low online adoption rate for reasons including lack of online booking tool training, inconsistent invoicing

Pre-Authorization Form for Non-Employee Travel

September 18, 2023

Discover how Fox helped a University create efficiencies managing their authorization form for non-employee travel.

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Improving On-Site Agent Productivity, Efficiency and Accuracy

November 3, 2022

For the past ten years, Fox World Travel has provided travel management services and customized agent technology for one of the largest healthcare software companies in the world. The client operates a large, fast-paced, high-volume on-site travel department where agents’ productivity, efficiency and accuracy are priorities and integral to the company’s success. Throughout this decade-long partnership, Fox worked closely with the client to monitor, evaluate and improve operational efficiencies by incorporating several customized solutions.

Fox World Travel + SAP Concur: Sixteen Years of Innovation to Bring Unique, Customized Travel Programs to Clients

June 7, 2022

Fox World Travel is an SAP Concur TMC Elite Partner and didn’t grow to be a leading, global travel management company by chance. Since its founding in 1960, this innovative organization has differentiated itself by going above and beyond. Instead of one-size-fits-all solutions, the Fox team customizes every travel program to specific client needs, combining the best tools and technology with human ingenuity to always “find a way.” Fox World Travel has partnered with SAP Concur for the past sixteen years to deliver an unwavering commitment to service excellence. It’s a partnership built on mutual trust, creativity, and a track record of success.

Custom On-Site Configuration

April 1, 2022

The client, a multimillion-dollar freight and logistics company, has two longtime on-site agents who handle all traveler bookings. Because travelers are familiar with the on-site agents, the client wanted a travel management company who would work behind the scenes without the travelers’ awareness.

Travelport Smartpoint Drives Process Efficiency and Agent Productivity

January 10, 2022

Our agents needed an integrated platform to identify and reserve options unavailable in the traditional agent reservation system to give our customers the best deals and the broadest possible range of travel content. Fox also needed a better system to efficiently book travel for our customers and be empowered with confidence, regardless of their level of travel industry experience.

Custom Recruit Travel Booking Tool

March 8, 2021

A Fox client in the transportation and logistics industry relies heavily on Greyhound bus transportation as a low-cost option for recruit travel. The client was seeking a streamlined solution for booking transportation to their training centers across the U. S. to meet their high recruitment and new hire training requirements. Because Greyhound content is not available via traditional reservation systems, the client’s recruit travel process with their previous travel management company (TMC) was manual and lengthy, and there was no way for the company’s nearly 60 recruiters to compare cost and traveler experience options.

Supporting You with proven results from unique obstacles Fox turned into opportunities

No two stories are the same

Case Studies

How Fox Mitigated the CrowdStrike Outage

Seamless Data Integration with a Local, In-Country TMC

Static to Dynamic Reporting with Cognition Data Visualization

Unlocking Global Markets: Integrating Fox U.S. Services into a Multinational Framework

Cognition Data Insights Drive Policy and Program Improvements

Increased Online Adoption Improves Visibility, Savings and Duty of Care

Pre-Authorization Form for Non-Employee Travel

Improving On-Site Agent Productivity, Efficiency and Accuracy

Fox World Travel + SAP Concur: Sixteen Years of Innovation to Bring Unique, Customized Travel Programs to Clients

Custom On-Site Configuration

Travelport Smartpoint Drives Process Efficiency and Agent Productivity

Custom Recruit Travel Booking Tool

Recent CASE STUDIES

How Fox Mitigated the CrowdStrike Outage

Seamless Data Integration with a Local, In-Country TMC

Static to Dynamic Reporting with Cognition Data Visualization

Unlocking Global Markets: Integrating Fox U.S. Services into a Multinational Framework

Meeting and Venue Negotiation

Cognition Data Insights Drive Policy and Program Improvements

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Supporting You with proven results from unique obstacles Fox turned into opportunities

No two stories are the same

Case Studies

Recent CASE STUDIES

Categories

Want to Learn More?

Events & Webinars

Events & Webinars

Case Studies

Case Studies

Blogs

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Traveler Resources

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Contact Us

Contact Us

Support Links

Quick Links

Contact Fox World Travel

Contact
Fox World Travel