Account Management Case Studies

Seamless Data Integration with a Local, In-Country TMC

November 14, 2024

As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.

Static to Dynamic Reporting with Cognition Data Visualization

July 9, 2024

Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.

Unlocking Global Markets: Integrating Fox U.S. Services into a Multinational Framework

July 9, 2024

Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.

Project manager working and update tasks with milestones progress planning and professional investor working new start up project in the office.

Cognition Data Insights Drive Policy and Program Improvements

May 9, 2024

Fox World Travel’s client, a global leader in specialty vehicles and access equipment, partnered with Fox to optimize their travel management program. They utilized Fox’s expert data analytics team and advanced business intelligence platform, Cognition, to collect and analyze data from multiple sources. The customized dashboards provided valuable insights into booking trends, supplier preferences, and traveler behaviors. This allowed the client to make data-driven adjustments to policies, optimize supplier contracts, enhance the travel experience, and improve budget control and program compliance. The client’s travel manager praised the Cognition dashboards for unlocking a new level of program optimization.

Online booking and buying plane tickets using computer and credit card

Increased Online Adoption Improves Visibility, Savings and Duty of Care

September 19, 2023

SITUATION Before partnering with Fox, the client was experiencing a low online adoption rate for reasons including lack of online booking tool training, inconsistent invoicing

Pre-Authorization Form for Non-Employee Travel

September 18, 2023

Discover how Fox helped a University create efficiencies managing their authorization form for non-employee travel.

Fox Flex Expense Increases Accuracy, Efficiency and Visibility

January 26, 2023

The client, a leading advisory, tax, and assurance firm, was growing rapidly and needed a more robust expense management system to scale with its expansion. The client transitioned to the Chrome River expense management system to accommodate this growth and improve their expense management process.

No Plastic, No Problem: Fox-Backed Virtual Payment Solution Provides Care, Convenience and Control

March 1, 2022

SITUATION: Virtual payment solutions have revolutionized the travel industry, making it easier and safer for companies to prepay travel expenses for employees and temporary staff without distributing corporate credit cards—eliminating the need for travelers to use personal credit cards. However, this solution is still evolving, and some hotels have not adopted this technology, as in the case experienced by one of Fox World Travel’s clients who provide in-store support services to retailers nationwide.

Businesspeople meeting to analyze and plan

Multinational Consolidation Leads to Savings and Duty of Care

January 7, 2021

SAP Concur recommended Fox to a global recruitment company based on our close partnership status and Concur’s confidence in Fox to provide the leadership needed to consolidate the client’s travel across Europe, and eventually the United Arab Emirates and Asia. The company is rapidly growing and undergoing significant multinational expansion. When the company came to Fox, they had no consolidated travel program and were not utilizing a travel management company in the U. S. The travel policy was not mandated and experienced high rates of leakage, therefore the company was finding it difficult to control travel expenses worldwide.

Compliance Messaging and Hotel Attachment

December 4, 2020

Fox’s client had a large number of travelers booking hotels outside of the managed travel program. To remedy this, the client updated their travel policy to state that there would be no reimbursement for travel booked outside the managed program. Even after this change, less than half of the client’s travelers had a hotel attached to their overnight air reservations.

Custom Development for Interactive Unused Tickets Library

October 20, 2020

The client has a very large travel volume with approximately 1,000 unused tickets on file at a given time. The client previously used a spreadsheet to track these tickets and was looking for interactive capabilities beyond a standard unused ticket report.

Business People Meeting to analyze and discuss

Unused Tickets Management and Savings

September 22, 2020

Fox’s client had more than $80,000 tied up in unused tickets and welcomed collaboration with Fox to identify problem areas and develop a plan for lowering their unused tickets volume. Fox worked with the client to take a multifaceted approach to reducing their number of unused tickets.

Supporting You with proven results from unique obstacles Fox turned into opportunities

No two stories are the same

Case Studies

Seamless Data Integration with a Local, In-Country TMC

Static to Dynamic Reporting with Cognition Data Visualization

Unlocking Global Markets: Integrating Fox U.S. Services into a Multinational Framework

Cognition Data Insights Drive Policy and Program Improvements

Increased Online Adoption Improves Visibility, Savings and Duty of Care

Pre-Authorization Form for Non-Employee Travel

Fox Flex Expense Increases Accuracy, Efficiency and Visibility

No Plastic, No Problem: Fox-Backed Virtual Payment Solution Provides Care, Convenience and Control

Multinational Consolidation Leads to Savings and Duty of Care

Compliance Messaging and Hotel Attachment

Custom Development for Interactive Unused Tickets Library

Unused Tickets Management and Savings

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Cognition Data Insights Drive Policy and Program Improvements

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Supporting You with proven results from unique obstacles Fox turned into opportunities

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