Business Travel Archives

How Fox Mitigated the CrowdStrike Outage

January 24, 2025

On July 19, 2024, Fox World Travel faced a major IT disruption due to a faulty update from CrowdStrike, which led to widespread system failures and a significant increase in call volume and duration. Our IT team swiftly mobilized, prioritizing customer-facing roles, and successfully restored functionality by the afternoon, ensuring our commitment to exceptional service remained intact despite the unprecedented challenge.

Seamless Data Integration with a Local, In-Country TMC

November 14, 2024

As part of Sysmex’s North American travel program, they utilize a local, in-country TMC in Canada to service their Canadian-based travelers. The Canadian TMC is essential in accessing local fares, complying with regulations, reporting on taxes, and providing Canadian French-speaking agents. With traveler data flowing from multiple sources, Sysmex preferred to consolidate their travel data into a single source to streamline data and reporting.

Static to Dynamic Reporting with Cognition Data Visualization

July 9, 2024

Ashley Furniture previously relied on static reporting, pulling travel program performance data manually to create reports. This process became tedious and labor-intensive, which ultimately hampered problem-solving efforts for the travel manager. Having to manually create reports also limited visibility to real-time data, where stakeholders were only able to view basic metrics and lacked real-time data insights.

Unlocking Global Markets: Integrating Fox U.S. Services into a Multinational Framework

July 9, 2024

Signify had a specific division comprised of travelers based in Canada that faced the challenge of centralizing North American travel services and data globally for their Canadian-based division. The goal was to provide a single service platform for travelers from Canada and the U.S., establishing a single operational and reporting system that would facilitate streamlined services and travel experiences for their Canadian travelers. Additionally, Signify was required to comply with Canadian laws and regulations while ensuring access to Canadian airline content.

Online booking and buying plane tickets using computer and credit card

Increased Online Adoption Improves Visibility, Savings and Duty of Care

September 19, 2023

SITUATION Before partnering with Fox, the client was experiencing a low online adoption rate for reasons including lack of online booking tool training, inconsistent invoicing

Pre-Authorization Form for Non-Employee Travel

September 18, 2023

Discover how Fox helped a University create efficiencies managing their authorization form for non-employee travel.

Fox Flex Expense Increases Accuracy, Efficiency and Visibility

January 26, 2023

The client, a leading advisory, tax, and assurance firm, was growing rapidly and needed a more robust expense management system to scale with its expansion. The client transitioned to the Chrome River expense management system to accommodate this growth and improve their expense management process.

|Air ticket booking on digital tablet app or online travel insurance concepts. Person with digital tablet and symbol of a plane.

Transition to Travelport Smartpoint Exceeds Expectations

January 25, 2023

Situation: The client, a leading commercial furnishings company with its own dedicated in-house travel department, selected Fox World Travel (Fox) as their new travel management company. Before partnering with Fox, the client used a different reservation (GDS) system than the Travelport Smartpoint platform offered by Fox. The challenge presented to Fox was to ensure a seamless transition to Travelport Smartpoint with the least amount of disruption to their travelers or organization.

Diagrams and graphs on virtual screen. Business strategy, data analysis technology

Improving On-Site Agent Productivity, Efficiency and Accuracy

November 3, 2022

For the past ten years, Fox World Travel has provided travel management services and customized agent technology for one of the largest healthcare software companies in the world. The client operates a large, fast-paced, high-volume on-site travel department where agents’ productivity, efficiency and accuracy are priorities and integral to the company’s success. Throughout this decade-long partnership, Fox worked closely with the client to monitor, evaluate and improve operational efficiencies by incorporating several customized solutions.

VIP360: Full-Circle, White-Glove Service

October 1, 2022

The client, a CEO of a global manufacturing and supply company, required VIP service for an immediate family member’s Italian vacation, complete with a private chateau and around-the-clock service. As discerning lifestyle travelers accustomed to exclusive transportation and lavish accommodations, the client needed to ensure a safe, seamless, white-glove travel experience from start to finish.

Duty of Care Drill

September 22, 2022

During a standard business travel review between the client and their Fox client solutions (account) manager, it was recognized that the client wasn’t fully utilizing the duty of care tools available to them from Fox. The customer wanted the ability to quickly locate and communicate with travelers during a time of crisis.

Hotel Sourcing Improves Savings, Duty of Care and Traveler Experience

September 14, 2022

A new manufacturing client came to Fox World Travel without a corporate hotel program in place, and was subsequently missing out on hotel savings and other benefits. The client’s travel manager, who was new to business travel management, did not have negotiating power, supplier relationships or technology to effectively manage a time-consuming procurement process to secure the best hotel rates for their organization. So, the client looked to Fox to help build a hotel program that would achieve savings, improve their duty of care and improve the traveler experience.

Fox World Travel + SAP Concur: Sixteen Years of Innovation to Bring Unique, Customized Travel Programs to Clients

June 7, 2022

Fox World Travel is an SAP Concur TMC Elite Partner and didn’t grow to be a leading, global travel management company by chance. Since its founding in 1960, this innovative organization has differentiated itself by going above and beyond. Instead of one-size-fits-all solutions, the Fox team customizes every travel program to specific client needs, combining the best tools and technology with human ingenuity to always “find a way.” Fox World Travel has partnered with SAP Concur for the past sixteen years to deliver an unwavering commitment to service excellence. It’s a partnership built on mutual trust, creativity, and a track record of success.

Custom On-Site Configuration

April 1, 2022

The client, a multimillion-dollar freight and logistics company, has two longtime on-site agents who handle all traveler bookings. Because travelers are familiar with the on-site agents, the client wanted a travel management company who would work behind the scenes without the travelers’ awareness.

No Plastic, No Problem: Fox-Backed Virtual Payment Solution Provides Care, Convenience and Control

March 1, 2022

SITUATION: Virtual payment solutions have revolutionized the travel industry, making it easier and safer for companies to prepay travel expenses for employees and temporary staff without distributing corporate credit cards—eliminating the need for travelers to use personal credit cards. However, this solution is still evolving, and some hotels have not adopted this technology, as in the case experienced by one of Fox World Travel’s clients who provide in-store support services to retailers nationwide.

Skyline of downtown Nashville, Tennessee, USA.

Fox Embraces Personal Responsibility in Organizing a Sustainable Event

March 1, 2022

See how Fox World Travel planned a sustainable corporate event and can assist your organization by offering suggestions for planning sustainable corporate meetings and events.

Travelport Smartpoint Drives Process Efficiency and Agent Productivity

January 10, 2022

Our agents needed an integrated platform to identify and reserve options unavailable in the traditional agent reservation system to give our customers the best deals and the broadest possible range of travel content. Fox also needed a better system to efficiently book travel for our customers and be empowered with confidence, regardless of their level of travel industry experience.

Online live streaming business conference

Virtual Meeting Increases Remote Engagement

July 7, 2021

The COVID-19 pandemic restrictions for large-scale in-person gatherings forced a national advertising company, to rethink how they would plan and execute their annual Sales Summit, especially when connection is key to this organization’s culture. With less than six weeks to plan and execute a robust meeting of general sessions, breakouts, networking and awards for more than 130 attendees, the client contacted Fox World Travel (Fox) Meetings and Incentives team for help. Fox and the client have had a successful history of working together on in-person events in the past, and Fox had the specialized team to quickly pivot and transform this conference to both a virtual and in-person hybrid event.

Custom Recruit Travel Booking Tool

March 8, 2021

A Fox client in the transportation and logistics industry relies heavily on Greyhound bus transportation as a low-cost option for recruit travel. The client was seeking a streamlined solution for booking transportation to their training centers across the U. S. to meet their high recruitment and new hire training requirements. Because Greyhound content is not available via traditional reservation systems, the client’s recruit travel process with their previous travel management company (TMC) was manual and lengthy, and there was no way for the company’s nearly 60 recruiters to compare cost and traveler experience options.

Employee Tracking & Hotel Management During Natural Disasters

February 2, 2021

The client, based in Texas, has stores located in a region intermittently impacted by hurricanes. They realized they didn’t have a good plan in place for locating or assisting displaced employees, and they wanted a more defined and cost-effective lodging solution for the teams doing store assessment and cleanup after a storm.

Businesspeople meeting to analyze and plan

Multinational Consolidation Leads to Savings and Duty of Care

January 7, 2021

SAP Concur recommended Fox to a global recruitment company based on our close partnership status and Concur’s confidence in Fox to provide the leadership needed to consolidate the client’s travel across Europe, and eventually the United Arab Emirates and Asia. The company is rapidly growing and undergoing significant multinational expansion. When the company came to Fox, they had no consolidated travel program and were not utilizing a travel management company in the U. S. The travel policy was not mandated and experienced high rates of leakage, therefore the company was finding it difficult to control travel expenses worldwide.

Compliance Messaging and Hotel Attachment

December 4, 2020

Fox’s client had a large number of travelers booking hotels outside of the managed travel program. To remedy this, the client updated their travel policy to state that there would be no reimbursement for travel booked outside the managed program. Even after this change, less than half of the client’s travelers had a hotel attached to their overnight air reservations.

Custom Development for Interactive Unused Tickets Library

October 20, 2020

The client has a very large travel volume with approximately 1,000 unused tickets on file at a given time. The client previously used a spreadsheet to track these tickets and was looking for interactive capabilities beyond a standard unused ticket report.

Business People Meeting to analyze and discuss

Unused Tickets Management and Savings

September 22, 2020

Fox’s client had more than $80,000 tied up in unused tickets and welcomed collaboration with Fox to identify problem areas and develop a plan for lowering their unused tickets volume. Fox worked with the client to take a multifaceted approach to reducing their number of unused tickets.

Emergency Implementation

September 22, 2020

After just having fully transitioned to their second TMC within in a two-year period, a university’s new TMC partner abruptly closed its doors. They found themselves not only instantly without a TMC, but all transitional work and updated records for travelers, as well as processes and works-in-progress for upcoming student and alumni group travel were inaccessible. They needed to start from square one and urgency was high.

Charts and graphs, image of data gathering and statistical working.

International Rate Desk Savings for On-site Configuration

August 12, 2020

The client has an on-site agent configuration and routes their international itineraries to Fox for review. The on-site agent booked roundtrip itineraries for two travelers from Indianapolis, Indiana, to Vilnius, Lithuania (IND > ORD > FRA > VNO). The itineraries were booked as business class on United Airlines with a total of $12,752.23.

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